Contact information

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Work experience

Account manager

from 01.2021 to 01.2025 (4 years)
ABBYY, Київ (IT)

- Drove recurring revenue growth across EMEA area (over 6M€ renewed quarterly).
- Exceeded targets of +105% recurring revenue for HY 2024, +102% for 2023.
- During 2023-2024 reduced the churn rate from 22% to 19%.
- Managed the end-to-end renewal process for existing customers and partners.
- Negotiated renewal terms, pricing and special offers, prepared quotes.
- Developed and implemented strategies to maximize customer retention.
- Identified trends and potential churn risks.
- Forecasted renewal rates and reported on key metrics.
- Built and maintained long-term relationships with the customers
- Collaborated with inside sales to discover upsell/cross-sell options upon renewal.
- Ensured that customers adhered to their contractual commitments.
- Handled and escalated disputes when necessary.

Sales assistant

from 10.2018 to 08.2019 (11 months)
British Council, Київ (Освіта, наука)

- Effectively administered over 500 placement tests per month, ensuring 100% accuracy in test scheduling and client data management.
- Increased customer enrollment by 15% through consistent follow-up with prospective customers, improving conversion rates and maximizing sales opportunities.
- Enhanced customer satisfaction by resolving 95% of walk-in, phone, and email inquiries on the first contact, ensuring a smooth and efficient customer service experience.
- Collected customer feedback through regular surveys, leading to actionable insights that contributed to improvements in service quality and overall client satisfaction.

Project Administrator/Business Development Manager

from 05.2017 to 06.2018 (1 year 2 months)
Євроцентр Україна, Київ (Пошук персоналу, HR)

- Successfully executed over 100 international employment projects, ensuring effective collaboration between European and Canadian employers and candidates.
- Increased client satisfaction by 20% by introducing new approaches to candidate selection and providing full support throughout the employment process.
- Prospected for potential new clients in Canada and Denmark and turned them into increased avenues of business
- Generated leads through different channels
- Prepared business proposals, commercial offers, and presentations

Education

National Pedagogical Dragomanov University

Foreign Philology, Київ
Higher, from 2007 to 2013 (6 years)

Qualification - English translator, Teacher of English and Foreign Literature

Additional education and certificates

GoIT , Project Management Course

2024, 2 місяці
Certificate

Knowledge and skills

• Salesforce
• SASS
• MS Power BI
• Conducting negotiations
• Time management
• Account management
• Продаж B2B
• Conflict resolution
• Teamwork
• Strategic thinking
• Strategic planning
• Analytical thinking
• Salesforce CRM Analytics
• Customer orientation
• Business communication
• Identification of the client's needs

Language proficiencies

• English — advanced
• Ukrainian — fluent