Олена

OLENA VERBYTSKA
Motivated and detail-oriented personality with strong experience
in communication, customer service and documentation
management. Skilled in building and maintaining relationships
with partners and stakeholders through clear, professional
communication in English, Ukrainian, Spanish and Polish. Proven
ability to prepare reports, manage contracts and administrative
workflows. Highly organized, proactive, and passionate about
contributing to meaningful projects that make a social impact.

EXPERIENCE

BetterMe, Ukraine, remote Nov 2025 - Mar 2026

Customer Support/Billing Agent

Handled customer inquiries via chat/email regarding subscriptions,
billing, and app access
Processed refunds, cancellations, and payment-related requests in
line with company policy
Resolved user issues efficiently while maintaining high customer
satisfaction.
EMAIL [open contact info](look above in the "contact info" section)
Aquacat, Diving Liveabord charter boat, Bahamas Feb 2025 - Oct 2025

PHONE [open contact info](look above in the "contact info" section) Sous Chef/ Head chef

Oversaw galley operations, coordinating staff, logistics, and service
DATE OF BIRTH 7/05/1991 - 34 y.o.
to ensure seamless daily performance.
Managed budgeting, procurement, and supplier negotiations,
NATIONALITY Ukrainian
maintaining top quality within set cost targets.
LANGUAGES: English - fluent Planned and executed diverse menus tailored to guest preferences
and dietary requirements.
Spanish - fluent
Fostered clear communication and teamwork across departments,
Polish - fluent ensuring efficiency under pressure.
Ukrainian - native Upheld high standards of organization, hygiene, and operational
excellence in a fast-paced environment.
LOCATION Ready to relocate
ATLANTIS BAHAMAS, Nassau Bahamas Nov 2023 - Dec 2024
LICENCES Drivers License cat B Pastry Sous Chef

Supported daily pastry production for multiple outlets, ensuring
consistency and quality.
Designed and decorated custom cakes tailored to client requests
and event themes.
Collaborated on new dessert concepts and recipe development.
Worked independently and within a team to execute large-scale
pastry projects efficiently.

Pasteleria Hofmann, Barcelona Spain Jan 2023 - Sep 2023
ADITIONAL COURSES Stage Pastry Cook

Financial planning. Budgeting Frantsuzki Kanikuly, Lviv Ukraine Dec 2021- Mar 2022

Barista. Basic Latter art. Alternative coffee Commis Pastry chef
SoftServe Business Systems, Lviv Ukraine Jan 2021 - Nov 2021
brewing
BS Customer Support Engineer
Modern Cake Art
Resolved first-line support tickets and basic technical issues.
Wine and Mixology Training Translated technical manuals and instructions from Ukrainian to
Spanish.
Supported clients with clear and friendly communication.
Created and updated technical documentation.
Escalated complex cases to technical teams when needed.
 CERTIFICATIONS AVIATION EXPERIENCE
EMIRATES Airline, Dubai UAE May 2015- Aug 2020
STCW Basic Safety Training (Exp. Feb 2030) Business Class Flight Attendant
ENG1 Medical Certificate (Exp. 10th Feb 2027) Delivered personalized, high-end service to VIP clients, ensuring
Food Safety and Hygiene Certificate seamless experiences.
Managed in-flight operations and coordinated cabin preparation for
Vessel Personnel with Designated Security optimal efficiency.
Maintained composure and precision under pressure in fast-paced
Duties (VPDSD)
environments.
GCAA Flight Cabin Attendan ttraining Built strong client relationships through attentive, tailored service.
Collaborated closely with crew to uphold first-class service standards.

Tools & Systems SKILLS

Zendesk (ticketing system) Team Collaboration and Cross-Functional Communication

CRM platforms for customer data Problem-Solving & Proactive Approach

management Project and workflow coordination in dynamic, multitasking
environments
Email and live chat support tools
Communication with partners, clients, suppliers, and donors (in
Payment/subscription management
English , Spanish, Polish and Ukrainian)
systems
Operations and team management across hospitality, aviation, and
technical support fields
Documentation, contract, and reporting management
Hobby
Budget planning and resource optimization
Long distance running Negotiation and relationship management with stakeholders
Trail running Preparation of analytical reports, presentations, and client materials

Yoga Strong attention to detail, accountability, and quality standards
adherence
My dog Chapo🐕
Problem-solving and proactive decision-making under pressure
High level of service orientation and client focus
Team collaboration, adaptability, and contribution to a positive work
culture

Thank you very much for taking the time to EDUCATION
review my resume and consider all the Hofmann Hospitality school, Barcelona, Spain
information provided. I truly appreciate your Professional Pastry Diploma, 2023
attention and the opportunity to share my
Emirates Aviation University, Dubai, UAE
experience with you. Wishing you a wonderful
Cabin Crew / Aviation Safety& Security/ Customer Service, 2015
day and continued strength in making a
University of Technology, Rzeszow, Poland
meaningful difference in the lives of those you
BA (hons) in Journalism, Social communication & PR 2011
support.