Єлизавета

Yelyzaveta Makarenko
Customer Care Agent

ABOUT ME
Experienced in international fintech and technology
environments, I bring a strong focus on operational
efficiency, process improvement, and cross-functional
collaboration.
Adaptable and quick to learn, I consistently deliver
high-quality results within deadlines.
Passionate about innovation and continuous learning,
I’m eager to contribute to a fast-growing, technology-
driven company by optimizing workflows and driving
operational excellence.

EXPERIENCES
Namecheap | september 2017 — june 2018
Customer Support Specialist
[open contact info](look above in the "contact info" section) Maintained accurate client data in CRM and internal
systems, ensuring compliance with operational and
Barcelona, Spain financial standards.
Managed client inquiries and issue resolution
[open contact info](look above in the "contact info" section) through efficient coordination between customer
support, finance, and operations teams.
[open contact info](look above in the "contact info" section)
Namecheap | november 2018 — october 2022
elizabeth makarenko/
Corporate Trainer/Supervisor
Supervised day-to-day customer support team
performance, delivering trainings, ensuring
EDUCATION operational KPIs and service standards were
consistently met.
Dnipro National University
Conducted performance reviews and implemented
named after О. Honchar continuous improvement initiatives to enhance
Master's Degree | 2013 -2020 productivity and reduce process deviations.
Analyzed training effectiveness and process
IMT Academy | 2021 metrics to recommend workflow optimizations and
'Web UI/UX Design' course resource allocation improvements.

Hillel IT school | 2020 Mercats City | october 2022 - present
Financial operator
'Front-End Basic' course
Managed and reconciled daily financial
transactions.
Monitored and analyzed key financial metrics,
LANGUAGES identifying discrepancies and implementing
corrective actions to maintain data integrity.
English - Advanced
Coordinated with external partners (banks,
Spanish - Intermediate payment processors, regulators) to ensure smooth
Ukrainian - Native execution of financial operations.
Russian - Native Prepared financial reports and reconciliations for
management review.