Катерина

Kateryna Bulatovich
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

Barreiro, Portugal

Ukrainian
HARD SKILLS
PROFESSIONAL SUMMARY
• Microsoft Excel & Google
Workspace (confident user) Results-driven professional with solid experience in
• Customer support in supplier coordination, international shipping, supply chain
international marketplaces: processes, inventory management. Oversaw the timely
inquiries, returns, disputes movement of over 100 products (SKUs), achieving perfect
(B2C) on-time delivery performance. Expert in order processing,
• Communication with achieving a 96% resolution rate for customer issues without
suppliers, logistic partners escalation, earning consistently positive client feedback.
(B2B)
Strong communicator in English, skilled at building
• Amazon Seller Central &
relationships with international clients and partners in
eBay Seller Hub (shipment
fast-paced, cross-cultural environments.
planning, order
management)

WORK HISTORY
Brokbridge LLC - Amazon & eBay Account
SOFT SKILLS Coordinator
June 2023 – July 2025, Kyiv, Ukraine
• Customer-oriented mindset
• Problem solving in • Managed end-to-end product deliveries: oversaw
multicultural environments preparation of shipment, tracked orders, resolved issues
• Analytical thinking with lost or damaged goods.
• Multitasking • Maintained 98% on-time shipment rate.
• Fast learning • Provided full customer support on eBay, maintaining
• Communication skills high seller rating (96% positive customer reviews).
• Time management • Handled inquiries, managed returns, refunds, resolved
• Attention to detail disputes with customers.
• Team collaboration • Monitored inventory levels for 100+ active products
• Conflict resolution (SKUs) and regularly updated inventory quantities to
avoid stockouts.
• Ensured full coordination with external warehouses
 (prep centres) in English, including preparing shipments
EDUCATION
in partner systems, overseeing packaging and labelling,
01/09/2019 - 31/12/2020 managing dispatches and payments.
Master's Degree in • Verified commercial invoices and prepared packing lists.
International Relations, Social • Addressed shipping-related issues promptly,
Communication and Regional collaborating with Amazon and eBay support to resolve
Studies: Oriental Studies any delays or discrepancies.
V. N. Karazin Kharkiv National
University, Kharkiv, Ukraine Brokbridge LLC – Purchase Manager
With Honours April 2021 – June 2023

• Procurement goods from Chinese platforms (1688,
01/09/2015 - 05/07/2019 Taobao).
Bachelor’s Degree in • Conducted negotiations with Chinese suppliers.
International Area Studies • Reduced costs of sourcing by 10% through supplier
V. N. Karazin Kharkiv National diversification.
University, Kharkiv, Ukraine • Supervised the delivery and compliance of goods with
With Honours company requirements.
• Assisted in inventory planning and ensured timely
Amazon deliveries.

LANGUAGES
Na5ku - Copywriter
English – B2 May 2020 – November 2020, Kharkiv, Ukraine
Portuguese – B1
• Writing scientific articles and essays in Ukrainian and
Chinese (Mandarin) – B1
English (field: international relations and geopolitical
Ukrainian – C2
processes).
Russian – C2
Honorary Consulate of Albania in Ukraine –
Internship
June 2018 – July 2018, Kharkiv, Ukraine
HOBBIES
Photography, travelling, • Participated in diplomatic conversations and public
swimming, acrylic painting, events.
TV series • Compiled reports and reviews to support diplomatic
efforts and communication strategies.

.