Анна

ANNA VALETSKA
27/09/2005
Motivated and detail-oriented professional with hands-on experience in
client relationship management, customer retention campaigns, and
performance analysis across digital environments.
Strong communication, data-driven decision-making, and cross-team
collaboration skills developed through working closely with marketing and
finance departments.
Eager to transition into an Affiliate Manager role to build and maintain long-
term partner relationships, optimize campaign performance, and
contribute to overall business growth.

Experience
Contact
English Tutor
[open contact info](look above in the "contact info" section)
Jan 2023 - Jun 2024
[open contact info](look above in the "contact info" section) Key responsibilities:
Prepared and delivered lessons focused on improving communication and
comprehension skills.
Created personalized learning materials and monitored student progress.

Education Production Practice
Professional Junior Bachelor’s degree in May 2024 - Jun 2024
Finance, Banking and Insurance
Volbud Limited Liability Company
Separate structural unit “Professional Key responsibilities:
College of Technology, Business and Law of Analyzed financial data and company performance indicators.
Lesya Ukrainka Volyn National University” Assessed profitability, solvency, and potential financial risks.
Gained experience with financial analysis tools and reporting.
2021-2024
Customer Support Аgent
Specialty Finance, Banking, Insurance
and Stock Market Jul 2024 - Jan 2025
Key responsibilities:
Lutsk National Technical University Responded to client inquiries via email and live chat, providing accurate and
2024-2027 timely assistance.
Offered effective solutions to client issues while maintaining service
standards.

Language Contributed to customer satisfaction through efficient and friendly
communication.

Ukrainian Native QA
English B2 Jan 2025 - Mar 2025
Key responsibilities:
Polish B1 Conducted performance reviews and provided feedback on communication
quality.
Updated workflows to enhance team efficiency and overall customer
satisfaction.
Skills VIP Customer Support Specialist
Interpersonal Communicati Mar 2025 - Present
skills on skills Key responsibilities:
Provided high-quality support to premium clients via chat, email, and
Client Email
messaging platforms.
Retention & Campaigns & Built long-term relationships through personalized communication,
Engagement Marketing increasing engagement and satisfaction.
Coordination Created targeted email campaigns to enhance customer retention and
CRM Systems & activity.
Data Analysis Problem Conducted verification and loyalty calls with new and existing clients.
Solving & Maintained and analyzed customer databases to track performance and
Critical improve communication strategies.
Thinking Collaborated with marketing and finance teams to align client
communication with ongoing campaigns and processes.