Contact information

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Work experience

CUSTOMER SUCCESS & SALES REPRESENTATIVE

from 07.2025 to now (7 months)
Speech Therapy Company, Дистанційно (Освіта, наука)

Handled inbound leads: made phone calls to potential clients,
established first contact, introduced the company, and
presented product value.
Scheduled diagnostic sessions: coordinated convenient times,
entered client data into CRM, and confirmed participation.
Managed CRM and internal systems: updated client records,
tracked communications, and followed workflows according to
company standards.
Conducted post-diagnostic follow-ups to support decision-
making and promote product/service purchases.
Addressed client objections by actively listening, analyzing
concerns, and providing convincing responses.
Processed invoices and guided clients through the payment
process, ensuring smooth transactions.
Achieved daily and monthly KPIs by following structured
processes, maintaining statistics, and participating in team
meetings and feedback sessions

Recruitment manager

from 06.2024 to 04.2025 (11 months)
TalentBridge Solutions, Дистанційно (Пошук персоналу, HR)

Assisted candidates looking for jobs abroad, primarily in
Europe and the Balkans.
Coordinated recruitment processes and conducted
interviews.
Built B2B partnerships with international agencies and
employers across various industries.
Managed full-cycle recruitment for roles in construction,
logistics, hospitality, and service industries.
Maintained detailed Excel reports tracking candidate
statuses, client communication, and key recruitment
metrics

TRAVEL AGENT

from 10.2022 to 06.2024 (1 year 9 months)
Palm Voyage Tours, Дистанційно (Туризм)

Assisted customers with travel arrangements,
documentation, and special requests.
Used internal booking and customer service tools to
coordinate travel arrangements, manage
communications, and maintain client records.
Handled customer issues with professionalism and quick
problem-solving.
Worked with clients across time zones and in both remote
and in-office formats

CUSTOMER/TECHNICAL SUPPORT OFFICER

from 04.2019 to 09.2020 (1 year 6 months)
VCC, Lodz, Poland (Телекомунікації, зв'язок)

Provided multi-channel technical and general support for
international clients (IKEA, VOLVO, Alior Bank, etc.)
Helped IKEA customers with technical issues such as login
problems, payment processing errors, and tracking orders.
Contacted Alior Bank clients to complete customer surveys
and collect feedback as part of onboarding and service quality
processes.
Supported VOLVO clients with sales-related inquiries and
made outbound calls to invite customers to test drives.
Worked with various CRM and ticketing systems tailored to
each client’s needs, including both proprietary and widely-
used platforms to manage and resolve support requests
efficiently.
Initially worked in the call center before transitioning to the
complaints resolution department.
Maintained strong client relationships through clear
communication.
Quickly adapted to new tools, workflows, and client-specific
systems in a fast-paced support environment.
Resolved Level 1 technical issues, escalated complex cases,
and followed up with customers to ensure resolution.
Regularly used internal knowledge bases and shared solutions
to improve team-wide response efficiency

Knowledge and skills

• Комунікабельність
• Активний продаж
• Здатність до навчання
• Стресостійкість
• Неконфліктність
• Чесність
• Адаптивність
• Ведення CRM
• MS Excel
• Продаж B2B
• Користувач Бітрікс24
• Уважність
• Прямий продаж
• Дисциплінованість
• Робота із запереченнями
• Доброзичливість
• Відповідальність

Language proficiencies

• Polish — advanced
• English — above average
• Ukrainian — fluent