Iryna

Iryna Nekhai

📍 Bialystok, Poland | 📞 [open contact info](look above in the "contact info" section) (Telegram) / [open contact info](look above in the "contact info" section) | ✉️
[open contact info](look above in the "contact info" section) | Age: 26

About me
I am a friendly, polite, and ambitious person with strong communication skills. I can work
effectively both independently and as part of a team. I adapt quickly to new environments and learn new
information fast, which helps me achieve good results in a short time. I am always open to new experiences
and motivated to grow both personally and professionally. I enjoy working hard and taking on new
challenges.

Work experience

Audit Specialist
TrackEnsure Inc., August 2021 – Present

 Communicated with clients via phone and email, providing consultations on audit preparation in the
trucking industry across the USA and Canada.
 Offered both current and long-term recommendations and provided full client support throughout the audit
process.
 Performed detailed analysis of technical data and documentation; found solutions in non-standard and
complex situations.
 Built strong client relationships and clearly explained the value of consulting services.
 Mentored new team members.

Technical Support Team Lead
TrackEnsure Inc., June 2021 – July 2021

 Organized the team workflow (up to 3 members), trained new employees, and maintained a positive work
environment.
 Assisted the technical department with complex tasks and resolved customer conflicts.

Technical Support Specialist
TrackEnsure Inc., October 2020 – May 2021

 Provided user support for company devices and mobile applications via phone and email.
 Explained technical information in simple terms to non-technical users.
 Helped troubleshoot hardware issues.
 Trained new team members.

Education

Petro Mohyla Black Sea National University
 Master’s Degree in Public Administration (2020–2022)
 Bachelor’s Degree in Germanic Languages and Literature (2016–2020)

Languages

 Ukrainian – Native
 Russian – Native
 English – Intermediate