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Work experience

Independent BPM & Transformation Consultant

from 05.2025 to now (10 months)
NDA, Дистанційно (IT)

Provide advisory support on business process management, process architecture, and change initiatives for companies exploring digital transformation and operational scaling.

Business Process Reengineering Manager, Team Lead

from 05.2023 to 05.2025 (2 years)
Дарниця, фармацевтична компанія, Київ (Хімічна промисловість, фармацевтика)

Led a team of up to 5 business analysts.
Developed BPM strategies and governance documentation, including RACI matrices to define team roles and responsibilities.
Developed an enterprise process registry: Finance, Accounting, Sales, Logistics, Customs, Procurement, and Risk Management.
Modeled As-Is and To-Be processes, performed GAP analysis, and prepared processes for automation in Creatio CRM and other IT systems.
Identified bottlenecks and proposed workflow automation opportunities using RPA.
Participated in SAP S/4HANA implementation, Source-to-Pay transformation, and HR module setup.
Participated in optimizing the company’s knowledge base by implementing AI-driven solutions, including ChatGPT, Copilot Studio, and custom chatbots.

Senior Process Analyst

from 08.2022 to 05.2023 (10 months)
МХП, ПрАТ, Київ (Харчова промисловість)

Established a process registry and BPM governance framework for R&D and cost management.
Modeled As-Is / To-Be processes, built RACI matrices, and integrated risk and control elements.
Authored RFPs and procedural guidelines to support IT and business teams.
Provided process improvement and advisory support to employees.

Senior BPM Specialist

from 04.2019 to 08.2022 (3 years 5 months)
DTEK, Київ (Енергетика)

Led a team of 7 business analysts and implemented BPM strategies and governance framework.
Designed As-Is and To-Be processes, promoted Lean practices, and embedded internal controls to mitigate risks.
Provided advisory support on process improvement and change management.
Reviewed and coordinated process documentation (templates, SOPs, and policies) for executive approval.

Middle BPM Specialist

from 03.2017 to 03.2019 (2 years)
M&S (М-енд-С, М Енд С-Захід), Київ (Транспорт, логістика)

Business Process Specialist

from 12.2014 to 03.2017 (2 years 4 months)
NDA, Київ (IT)

Specialist in Branch Launches

from 06.2012 to 03.2014 (1 year 10 months)
Forward Bank, Луганськ (Фінанси, банки, страхування)

Education

Poltava State Agrarian Academy

MSc in Finance & Credit, Полтава
Higher, from 2012 to 2017 (5 years)

Additional education and certificates

LEAN Methodology & Process Optimization – Internal Training, DTEK

2020

Business Process Automation & Modeling for Large Businesses – ELMA

2020

Business Process Management – Project Management Bureau

2020

BPMN 2.0 Process Modeling – Project Management Bureau

2020

Designing Business Architecture using Business Studio – Modern Management Technologies Group

2021

Emotional Leadership 2.0 – Serhii Slipchenko

2024

Business Analysis in IT – Web Academy

2024

Knowledge and skills

• BPMN
• GAP Analysis
• Lean & Six Sigma
• KPI & OKR Management
• User Stories & Use Cases
• Requirements Engineering
• BPM Strategy Implementation
• Balanced Scorecard
• Agile / Scrum / PMBOK
• Change Management
• Stakeholder Engagement
• Hypercare
• IDEF3

Language proficiencies

• English — above average
• Ukrainian — fluent

Additional information

Tools: Jira, Confluence, Azure DevOps (Boards, Work Item Management), Miro, Microsoft 365 Suite (Project, Visio, Excel, PowerPoint), draw.io, Business Studio, QPR Process Designer, SAP S/4HANA, Creatio CRM, Balsamiq, RPA (UiPath, Power Automate), AI & Automation (ChatGPT, Microsoft Copilot)

Hard Skills:
•Business Process & Analysis: Requirements Engineering, BPMN 2.0, UML, IDEF3, SIPOC, GAP Analysis, RACI, BPM CBOK
•Process Governance & Optimization: Process Architecture Design, Lean & Six Sigma, BPM Strategy Implementation, Risk & Control Frameworks
•Performance & Strategy Management: Balanced Scorecard, Strategy Alignment, KPI & OKR Management, Budget Planning
•Project & Change Management: Agile / Scrum / PMBOK, Change Management, Stakeholder Engagement, Hypercare

Soft Skills:
•Team Development & Mentoring
•Strategic and Analytical Thinking
•Stakeholder Communication & Negotiation
•Adaptive Leadership
•Decision-Making Under Uncertainty
•Continuous Learning & Resilience