Ольга

Support manager

Considering positions: Support manager, Affiliate manager

Age: 25 years

City of residence: Lviv

Ready to work: Remote

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OLHA
MALYNOVSKA
MIDDLE FRONTEND DEVELOPER /
SUPPORT MANAGER

I am a mid-level front-end developer proficient in React, React
Native, Next.js, CSS3, HTML5, and JavaScript. I believe that the
ability to learn quickly is one of the most important skills for a
developer, so I constantly strive to expand my knowledge and
explore new technologies.

CONTACTS I also work as a support manager, where I communicate with clients,
help resolve issues, and ensure a smooth user experience.
(look above in the "contact info" section)
(look above in the "contact info" section)
Linkedin WORK EXPERIENCE
GitHub
Support Manager (iGaming)
@ola_mal
Confidential Company | november 2024 — november 2025
managed players through the CRM system and ensured smooth

TECH SKILLS communication across all stages
resolved complex cases, de-escalated conflicts, and kept user experience
stable
HTML5/CSS3/SASS/SCSS analyzed player behavior to reduce drop-offs and improve engagement
Responsive/Adaptive design reduced player drop-off by ~20% through proactive follow-ups and
GIT personalized support
JavaScript consistently maintained a drop-off rate below 10%, contributing to higher
React Hooks & Components retention and stronger overall performance
React Native
Parcel Frontend developer
Node.js TTC | august 2023 — september 2024
Next.js designed and implemented new features in the CRM system using Next.js
React Redux integrated the CRM system with various third-party APIs, allowing
Ant Design/MUI seamless data exchange and improving workflow automation
PUG implemented data visualization tools to display complex transport data in an
Maintaining a CPM system intuitive and user-friendly manner, aiding in decision-making processes.
Working with performance trackers
Frontend developer

SOFT SKILLS Junfolio | may 2022 — june 2024
ability to learn and adopt new technologies quickly
attention to detail with a user-focused mindset
Conscientious collaboration with team members to continuously improve user experience
Quick learning skills ensuring cross-browser compatibility and optimization for mobile devices
Organized
Flexible
Diligent EDUCATION
IT School GoIT
LANGUAGES 2022-2023
Fullstack Developer

Ukrainian - Native Lviv Polytechnic National University
English - Intermediate 2017-2021
Polish - Pre-intermediate Architector

Ольга

Support manager

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