Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16393570/

Work experience

Customer support representative

from 01.2023 to now (3 years 3 months)
Uncu fashion house, Remote (Light industry)

- Maintained accurate records of customer interactions and updated customer details in the CRM.
- Responded to customer inquiries across WhatsApp, Instagram, email, and phone with fast, friendly, and professional communication.
- Assisted customers with product selection, sizing, order placement, and delivery updates.
- Resolved complaints and escalated issues to management when needed.
- Managed order confirmations, tracking numbers, and follow-ups to ensure timely delivery.
- Provided after-sales support including returns, exchanges, and refunds.
- Helped increase repeat purchases by delivering a positive customer experience.
- Documented customer feedback and shared insights with the team to improve service quality.

Education

University of Lagos

Theatre Arts, Other countries
Higher, from 2018 to 2023 (5 years)

Additional education and certificates

Project Management

2025
Certificate

Knowledge and skills

• Punctuality
• Data management
• Project management
• Fast typing
• Responsibility
• Receiving incoming calls

Language proficiencies

• English — fluent
• Chinese — beginner

References

Danmole Oladimeji Taofeek

Danmole Oladimeji Taofeek

Customer support representative, Uncu Fashion House