Yana

YANA TRETIAKOVA
819 Yates Street, Victoria, BC V8W 0E5
✉️ [open contact info](look above in the "contact info" section)
💼 (778) -584-1017 or [open contact info](look above in the "contact info" section)

Professional Summary

Taxpayer Relief Officer with experience in tax policy, compliance, and taxpayer relief case
analysis. Skilled in the Income Tax Act, Excise Tax Act, tax compliance, case resolution, and
financial analysis. Proven ability to review complex tax cases, communicate with stakeholders,
and provide policy recommendations. Strong background in business consulting, economic
research, and market analysis. Fluent in Ukrainian and Russian. Have a valid Class 5 license.

Work Experience

Taxpayer Relief Officer
Canada Revenue Agency (CRA), Victoria, BC January 2022 - March 2025
• Interpreted and applied Income Tax Act, Excise Tax Act, Access to Information Act, and
Privacy Act to analyze and resolve taxpayer relief requests.
• Independently resolved 1,000+ complex taxpayer relief cases, applying analytical
expertise to manage sensitive files with discretion and ensure compliance with CRA
service standards.
• Reviewed and processed several high-complex taxpayer relief requests per day, ensuring
legislative compliance and supporting resolution of over 500 sensitive cases annually
• Prepared 7 detailed reports and policy recommendations for senior officials per week.
• Communicated with over 1000 taxpayers, legal representatives, and internal teams to
clarify cases and request additional documentation.
• Utilized multiple CRA systems and databases to assess tax liabilities and determine
eligibility for relief for over 1000 taxpayers.
• Conducted data-driven research and financial analysis to support case recommendations
for at least 2 taxpayers per day.
• Maintained a high level of confidentiality and integrity while navigating sensitive
financial records and personal information in accordance with CRA's code of ethics.

Business Consultant
Practera / British Asia Technology Incubator, Victoria, BC June 2021 - July 2021
• Conducted in-depth market research and funding analysis across three global regions
(Africa, South America, East Asia, and Europe), identifying market entry opportunities
and social impact investment trends.
• Developed a comprehensive Sustainable Impact Report, aligning business objectives with
the 17 UN Sustainable Development Goals (SDGs) to strengthen performance and long-
term strategy.
• Performed competitive analysis to benchmark top industry competitors.
• Collaborated with an international consulting team of 5 people to present data-driven
recommendations.
Junior Marketing Consultant
The Acquisition Group, Victoria, BC April 2018 - July 2019
• Conducted market research and business analysis to develop marketing strategies once
per week.
• Facilitated in training, team building, and client acquisition for TELUS sales campaigns,
helping onboard a total of 15 employees.
• Engaged with customers via phone, email, and in-person meetings, achieving 80%
customer retention rate.
• Represented TELUS at 3 community events, including the Vancouver Island Summer
Games.

Skills
Client consultations & case resolution Taxation & Compliance

Microsoft Office (Excel, Word, PowerPoint, Policy interpretation & reporting
Outlook)
Online research & data analytics Funding strategy & competitive analysis

Languages

English - Fluent
Ukrainian – Fluent

Education

Bachelor of Arts, University of Victoria, Victoria, BC August 2022
• Major in Economics (with Finance option)
• Minor in psychology

Volunteering Experience

Volunteer Foster Caregiver
BCSPCA, Victoria, BC July 2023 - Present

• Provided a safe, nurturing home environment for small dogs and puppies as part of the
BC SPCA foster care program.
• Supported the animals’ physical and emotional needs, including feeding, socialization,
basic training, and veterinary appointments.
• Collaborated with BC SPCA staff to ensure successful adoption outcomes and
contributed to the overall mission of animal welfare.

References

Anand Greenwell
Manager/Team Leader, Canada Revenue Agency
(250) 661-4804 | [open contact info](look above in the "contact info" section)