Contact information

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Work experience

Broker

from 03.2024 to now (2 years 2 months)
Pawnshop by bluradish, Other countries (Retail)

. client management
. flagship store setup
. customer service leadership
. supervising brokers
. managing high value luxury asset transactions
. My experience covers relationship building, sales, valuation communication, operational support, and strategic business analysis within the luxury pawn industry.

Customer support representative

from 02.2023 to 02.2024 (1 year)
Manhattan dental clinic, Remote (Medicine, pharmacy)

Provided exceptional customer support via text, phone, and live chat, ensuring
a seamless dental journey for patients.
• Scheduled up to 500+ dental appointments weekly, managing lead conversion
and payment processing efficiently.
• Proactively engaged new leads, driving customer acquisition and retention.
• Managed patient records and interactions in CRM, ensuring accurate and
organized data.
• Assessed patient needs and recommended additional services, enhancing
customer satisfaction.
• Coordinated patient schedules with client calendars for seamless appointment
management.
• Generated predefined reports to keep clients informed and updated.
• Identified and implemented solutions to enhance client satisfaction and service
efficiency

Customer support representative

from 02.2022 to 01.2023 (1 year)
Orthodontics experts, Remote (Medicine, pharmacy)

Handled incoming calls, scheduled braces appointments, and provided accurate
pricing information.
• Resolved customer inquiries and concerns, ensuring a seamless service
experience.
• Analyzed business processes and recommended best practices to improve
efficiency.
• Developed and implemented strategies, policies, and procedures that enhanced
business performance.
• Delivered monthly performance reports to upper management, driving data-
informed decisions.
• Managed and nurtured high-value relationships with prospective clients and key
stakeholders

Administrative Assistant

from 04.2020 to 01.2022 (1 year 10 months)
Kings of Transportation Ltd, Kyiv (Transportation and logistics)

Managed client registration and filing, ensuring efficient document retrieval.
• Reduced office costs by 40% through effective petty cash management and
negotiation.
• Strengthened customer trust by ensuring timely delivery of goods.
• Executed weekly email campaigns and prepared newsletters to enhance client
engagement.
• Maintained accurate documentation and generated monthly reports for
operational insights

Sales representative

from 02.2018 to 03.2020 (2 years 2 months)
DRINKS To You Ltd. (Winery and Alcohol Store), Other countries (Hotel and restaurant industry)

Maintained 100% stock accuracy through efficient inventory tracking and
management.
• Increased profit margins by 50% through strategic pricing and markup
optimization.
• Ensured timely and cost-effective restocking to maintain product availability.
• Monitored product quality, preventing expired or damaged items from being
shelved.
• Led sales campaigns and after-sales engagement to enhance customer retention.
• Developed and implemented weekly sales strategies, driving consistent profit
growth.
• Prepared detailed operational and management reports, ensuring data-driven
decision-making.

Education

University of Lagos

Bsc. Business management, Other countries
Higher, from 2017 to 2021 (4 years)

Knowledge and skills

• Purposefulness
• Communicability
• Educability
• Active sales
• Handling objections
• Punctuality
• Management of CRM
• Adaptability
• Direct sales
• Discipline

Language proficiencies

English — fluent

References

David Emmanuel

David Emmanuel

Sales manager, Eight Turn Crepe

Additional information

Results-driven Business Management Professional with expertise in Customer Service, Business
Development, and Sales. Adept at optimizing processes, enhancing client experiences, and driving
revenue growth. Proven ability to manage customer relations, scheduling, CRM systems, and sales
strategies. Strong analytical, communication, and leadership skills, excelling in both independent and team
settings. Experienced in remote and on-site roles, consistently exceeding performance targets. Passionate
about strategic problem-solving, operational efficiency, and fostering customer loyalty.