Артем
Customer support manager
- Age:
- 22 years
- City of residence:
- Zhmerynka
- Ready to work:
- Remote
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SHEVCHENKO [
PROFILE
Motivated and adaptable sales professional with over one year of experience in B2B and B2C sales, lead
management, and CRM optimization. Recently relocated to Sweden and actively seeking opportunities to
apply my communication, analytical, and organizational skills in a dynamic, customer-oriented company.
Strong ability to work in a team, meet deadlines, and contribute to continuous business growth.
EDUCATION PROFESSIONAL EXPERIENCE
The Vasyl' Stus Donetsk Sales Manager
National University
ТОВ (Ltd) «ПРОМАВТОМАТИКА ВІННИЦЯ», Ukraine
Bachelor’s Degree in Management May 2024 – October 2025
2021 – 2025
Managed sales processes and customer communication in
CRM systems (1C, Zoho)
SKILLS Processed leads from multiple sources and maintained client
relationships
Conducted testing and optimization of CRM Zoho functions
CRM Systems: 1C, Zoho CRM, KeyCRM
Monitored and closed team tasks to ensure workflow efficiency
Customer Relationship Management
Sales and Negotiation
Sales Manager
Lead Processing & Conversion Tracking
Workflow Optimization & Team
Private Law Firm “Ключ до Бізнесу”, Ukraine
Coordination
July 2025 – October 2025
MS Office, Google Workspace
Ability to work independently and as part
Advised clients on legal service packages and prepared individual
of a team
commercial offers
Detail-oriented and able to handle multiple
Worked with KeyCRM to manage leads, automate client
tasks simultaneously
communication, and track deals
Increased conversion rates through client-centered approach and
efficient follow-up
CERTIFICATIONS
European Diploma Supplement, The PERSONAL QUALITIES
Vasyl' Stus Donetsk National University —
Bachelor in Management (European
Responsible, proactive, and goal-oriented professional with strong
standard diploma)
motivation to learn and integrate into Swedish work culture. Open to
both full-time and entry-level positions to gain local experience and
Forklift licence A1-4
contribute to the company’s success.
PROFESSIONAL LANGUAGES
REFERENCES
English – Independent User (B1/B2)
Ukrainian – Native
Dmytro Nikitishyn
Head of Internet Sales Department,
ТОВ «ПРОМАВТОМАТИКА ВІННИЦЯ»
📧 E-mail [available upon request]
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