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ALYONA ARSENI

Sofia [open contact info](look above in the "contact info" section)

A curious lifelong learner! I am constantly seeking opportunities to learn,

I consider myself a perpetual student. These passions are not only a big part

of who I am, but they also inspire me to continually seek out new knowledge

and experiences. I'm always open to new opportunities and collaborations.

WORK EXPERIENCE

E DUCATION
Columbus English teacher (celta)
SOUTH-WEST UNIVERSITY
CELTA is the most highl y recogni z e d an d regar d e d initial
"NEOFIT RILSKI" / Blagoevgrad/2013 Oct 2019 - Jan 2024

(Remote) English teaching certi fi cation worldwide. I learnt:

Music teacher

• Language analysis and awareness;

• Language skills: reading, listening, speaking and writing;

• Planning and resources for different contexts;

• Developing teaching skills and professionalism

SKILLS
I was responsible for teaching students the fundamentals
o f the English language. As a teacher I create d lesson plans ,

assigne d homework, gra d e d tests an d essa y s , provi d e d
Teaching English
feedback to students on their writing and speaking. I also
help stu d ents d evelop con fid ence in their rea d ing , w riting ,
Video Editor
an d spea k ing s k ills , w hich is essential in a variet y o f

aca d emic an d pro f essional settings.
UX/UI designer

2. Insignia Customer Service TEAM LEADER
Figma
Ma y 2024 - Nov 2024 Team coor dination and oversight

Coor d inate Customer Service Tea m

Premier Pro
Inter d epartmental coor d ination an d collaboration to

help the company to meet pro fi tabilit y goal s

After E ffects Manage emplo y ee sche d ules an d ensures that the

department is adequately staffed during peak times.
Framer A dd itionall y, the customer service team lea d er also

ans wers team members ’ q uestions an d provi d es a d vic e

Provi d e Direct Customer Suppor t

Ans wer phone calls or emails f rom customers to

provi d e q uic k resolution o f issues an d q uestions or

provi d e assistance to a team member. Assist Customer

service agents d uring d epartment ' s busiest time s

LANGUAGES
Review an d Resolve Escalation s

Evaluate Team member s

Russian Support Process Improvemen t

Train New H ires

English
River s

Video Editor
Bulgarian Real Estate
Nov 2024 - Ma y 202 5 Assembling ra w footage and transferring or uploading
to a compute r

Anal yz ing an d f ollow ing a script , screenpla y or outline

when performing edits

Inputting soun d to enhance f ootage , inclu d ing selecting

COURSES music , soun d d esign an d voice over s

A dd ing graphics to enhance f ootag e

Digitall y splicing fi lm an d vi d eo an d s y nchroni z ing

CELTA (Aug 2019 - Sep 2019) them into one rough cut fi l e

Improving an d correcting lighting , coloring an d f ault y
UX/UI DESIGN (Nov 2023 - Jan 2024) footage

Working closely with Directors to present a final
pro d uct that matches their visio n

Ma k ing revisions to e d its upon re q ues t

3D scanning w ith Matterport camera on sit e

Photo shooting w ith regular camera (Canon )

Video production on site with iPhone 16 + Camera
Canon i f nee d e d.

Drone f ootage o f the propert y i f nee d e d

Post pro d uction in Premier Pr o

Color correctio n

Selecting music

TopsMe Real Estate Pro j ect Manager

Ma y 202 5 - Now
Key Responsibilities:

(Remote) Client Consultation an d Sales Support : Provi d ing

comprehensive consultation to potential an d e x isting

clients regar d ing the selection o f resi d ential properties

(villas , apartments) in Phu ket.

En d -to-En d Transaction Management : Full support an d

gui d ance f or clients throughout the propert y selection

an d ac q uisition process , inclu d ing :

-Anal yz ing client re q uirements an d pre f erences.

-Sourcing an d presenting suitable real estate ob j ects.

-Consulting on location , propert y quality, utilities/
communications , an d local in f rastructure o f the region.

-Facilitating the purchase process an d pa y ment

acceptance.

Sta kehol d er Communication an d Engagement :

E ff ective communication an d relationship

management w ith both prospective customers an d

e x isting company clients to ensure high satis f action

an d success f ul pro j ect/transaction completion.

Propert y E x pertise an d Due Diligence : Con d ucting

detailed assessments of real estate characteristics to
provi d e clients w ith ob j ective an d complete

in f ormation.