Sofiia

Sofiia Ivashchenko
Monroe, NC 28112 | 980-419-5543 | [open contact info](look above in the "contact info" section)

Instagram Portfolio: @sofii_ko22
[open contact info](look above in the "contact info" section)

Professional Summary
Dedicated and motivated professional with strong experience in customer service, hospitality, and
leadership. Known for excellent communication, organizational, and multitasking skills. Adept at managing
teams, ensuring quality standards, and maintaining a positive atmosphere in fast-paced environments.
Fluent in English, Ukrainian, Polish, and Russian, with a passion for teamwork, efficiency, and personal
growth.

Work Experience

Starbucks (Harris Teeter) | Lead Barista | 03/2024 – Present

• Supervise daily coffee bar operations, ensuring high product quality and exceptional customer experience.
• Train and support new baristas, maintaining a positive and efficient work environment.
• Create and manage employee work schedules.
• Handle product ordering, inventory tracking, and monthly stock audits.
• Collaborate with store management to ensure consistency with brand standards and safety protocols.

TJ Maxx | Cashier, Merchandiser, Fitting Room Associate | 2024 – Present

• Supported daily operations ensuring store cleanliness and organization.
• Assisted customers with purchases and product inquiries.
• Maintained professional communication and delivered a high level of customer satisfaction.
• Collaborated with the team to meet store goals and maintain visual merchandising standards.

DOBRO&DOBRO | Barista | 04/2023 – 10/2023

• Prepared and served coffee beverages following company recipes and quality standards.
• Delivered excellent customer service by addressing inquiries and fulfilling customer needs.
• Maintained cleanliness and organization of the workspace, ensuring safety and hygiene compliance.
• Handled cash transactions accurately and efficiently.
• Assisted in inventory and product quality control.

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KFC | Restaurant Employee | 12/2019 – 04/2023

• Provided outstanding customer service by greeting guests and managing orders efficiently.
• Assisted with food preparation, maintaining safety and cleanliness standards.
• Processed cash payments and collaborated with team members to achieve smooth workflow.
• Supported restaurant operations by ensuring cleanliness in kitchen and dining areas.

Education
Master’s Degree in Marketing and Social Media | WSB Merito University | Wrocław, Poland
Bachelor’s Degree in Trends and Design in Marketing | WSB Merito University | Wrocław, Poland
Certificate of Completion: Internet Marketing | H&R Block

Key Skills
• Leadership & Team Management
• Customer Service Excellence
• Scheduling & Inventory Management
• Communication & Multilingual (English, Ukrainian, Polish, Russian)
• Time Management & Problem Solving
• Microsoft Word, PowerPoint, Excel, Outlook
• Creativity & Adaptability
• Driver’s License (Category B)

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