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Liudmyla Rudenko Objective

Multilingual customer service and retail professional with experience in boutique
Halifax, NS sales, technical support, and dispatch coordination. Known for creating exceptional
customer experiences, resolving issues efficiently, and staying calm and
[open contact info](look above in the "contact info" section) empathetic under pressure. Skilled in logistics, client communication, and
[open contact info](look above in the "contact info" section) multitasking in fast-paced environments. Fluent in English, Ukrainian, and Russian.
Team-oriented and passionate about helping others, with a creative eye for
photography and content creation.
Education
Professional Experience
Bachelor's degree in English
Language and Literature Jennifer’s Of Nova Scotia | August 2023 - present | Halifax, Nova Scotia
Retail Sales Clerk
Sumy State Pedagogical University
Sumy, Ukraine Deliver exceptional service in a high-end local artisan store, creating a
2009 - 2014 welcoming atmosphere for diverse clientele.
Process 100+ daily transactions using a POS system with a focus on speed and
accuracy.
Support visual merchandising, store organization, and seasonal displays.
Assist with inventory management, receiving, and restocking.
Open and close the store independently; report any potential loss prevention
concerns.
Capture product and in-store photography for the shop’s Instagram,
contributing to brand presence and customer engagement.

Concentrix | May 2023 - August 2023 | Halifax, Nova Scotia
Technical Support Representative

Provided remote technical support for smartphones, tablets, and computers.
Handled 40–60 calls daily, resolving product issues using CRM systems and
knowledge bases.
Built rapport with frustrated customers using empathy and clear
communication.
Logged detailed case notes and escalated technical tickets when needed.

Key Skills ABIE International School | Dec 2016 – Dec 2019 | Guangzhou, China
English Teacher

Customer service & conflict Delivered engaging English lessons adapted to diverse student needs and
resolution proficiency levels.
Time management & Applied modern teaching technologies and methodologies to enhance learning
multitasking outcomes.
Verbal communication & Created varied instructional materials to support different learning styles.
Communicated regularly with parents, providing progress updates and support.
rapport building
Promoted a collaborative, inclusive classroom and positive peer interactions.
Technical support (mobile, Worked closely with school administration to maintain a supportive learning
desktop, wearables) environment.
POS systems, inventory &
CRM tools
Social media content
creation (Instagram)
Visual storytelling &
product photography

Languages

English - Fluent (CLB 10)
Ukrainian - Native
Russian - Fluent