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Ярослав

Менеджер по роботі з клієнтами

Age: 27 years
City of residence: Poltava
Ready to work: Remote
Age:
27 years
City of residence:
Poltava
Ready to work:
Remote

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Yaroslav Serdiuk

B2B Sales & Business Development | Remote

📍 Location: Remote
🕒 Availability:
• EU time — from 15:00 UA time
• US time — from 8:00 AM CST

🌍 Languages:
English — C1
Ukrainian — Native
Russian — Native



Professional Summary

B2B Sales and Business Development professional with 8+ years of experience in international markets. Proven track record in closing mid-market deals, building long-term corporate partnerships, and managing the full sales cycle in remote, English-speaking environments. Strong background in complex negotiations, cross-border communication, and working with high-ticket B2B clients.



Core Skills
• B2B Sales & Negotiations
• Full Sales Cycle (Prospecting → Closing)
• Business Development
• Account & Client Success Management
• Mid-Market Deal Closing
• Contract Negotiation & Documentation
• CRM Systems (Implementation & Optimization)
• Cross-border & Multicultural Communication
• Remote Work & High Autonomy



Professional Experience

Head of Sales Department (Remote)

Merko Ehitus | International B2B Construction & Infrastructure
December 2020 – January 2024
• Promoted from Sales Manager to Head of Sales based on performance
• Led B2B sales operations across multiple Eastern European markets
• Closed mid-market B2B deals with an average ticket of $3.5k+
• Built long-term partnerships with corporate clients for repeat, multi-project cooperation
• Managed full sales cycle: lead generation, negotiations, contracts, invoicing, and project delivery
• Worked closely with legal and finance teams on contract drafting and compliance
• Supported CRM implementation and optimization for sales tracking and forecasting
• Operated fully remotely in an international business environment



Client Success / Case Manager (Remote)

Hamilton Logistics Inc. | U.S. Market
January 2024 – December 2024
• Managed English-speaking clients from initial consultation to case resolution
• Conducted paid consultations, handled objections, and guided clients through decision-making
• Coordinated complex cases involving multiple stakeholders (attorneys, courts, administrative authorities)
• Prepared documentation, reports, and regular updates for clients and management
• Worked with immigrant clients, overcoming language and cultural barriers
• Contributed to business growth by improving client acquisition and communication processes



Sales Manager

Studio Moderna
2017 – 2020
• Conducted cold and warm outbound B2B and B2C sales calls
• Built trust-based relationships and increased repeat sales
• Maintained long-term customer loyalty through personalized communication
• Consistently met and exceeded sales targets



Work Preferences
• Remote work only
• International, English-speaking teams
• Roles with responsibility, ownership, and growth opportunities

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