Svitlana

Education

2007 – 2012
Distance Studies at Taurida State Agrotechnical University
Degree: Diploma in Business Administration
Field of Study: Business Economics

1996 – 2001
State Pedagogical University of Melitopol
Degree: Specialist in Biology, Language, and Literature (Teaching
Qualification)

Experience

2001-2007
Teacher at a Secondary School
·Planning and delivering lessons in language and

Svitlana
lilterature
· Creating teaching materials and exams
· Assessing student performance and maintaining records

Shushliapina · Conducting parent-teacher meetings
· Organizing and supervising school events
· Participating in staff meetings and school conferences

Manager 2007-2015
Sales Assistant/Senior Sales Assistant at the Supermarket
Contact of Electronics “Comfy”

[open contact info](look above in the "contact info" section) ·Advising customers and selling household appliances and consumer
electronics
[open contact info](look above in the "contact info" section)
·Presenting and maintaining the product assortment
80-299 Gdańsk Ariadny street 2 ·Operating the cash register and processing payments
·Creating product display sections
·Providing basic technical advice on products
Skills ·Working in a team and delivering service-oriented support
Confident handling of POS (point-of-sale) systems
Experience in e-commerce and customer service 2015-2016
Excellnt communication and teamwork skills
Basic knowledge of inventory managment Customer Advisor at a Private Bank (Banking Sector)
Quick learner and highly adaptable ·Advising clients on account management, loans, deposits, and payment
Experience with product maintenance in online shops
Sales and consulting competence transactions
Strong multitasking skills ·Selling banking products

Languages ·Processing applications and contracts
·Assisting with opening and closing of accounts
English – Intermediate ·Executing both cash and non-cash transactions
Ukrainian – Native ·Using internal banking software and databases
Russian – Native
·Providing customer service via phone and in person
German - A2
·Ensuring compliance with internal guidelines and legal regulations
Language Courses & 2016 – 2024
Certificates Shop Manager at FixUp, Assistant Branch Manager (Retail)
11/2024
·Advising and assisting customers both online and in-store
Telc A2 Certificate
German Language Course HDS ·Processing customer orders
Romanshorn, Switzeland ·Inventory management and stock control
·Preparing items for shipment (via post and local courier services)
07/2024 ·Operating the cash register
Telc A1 Certificate Warehouse operations, order picking and packing
German Language Course HDS
Romanshorn, Switzeland

Interests
Traveling
Hiking and nature
Reading
Listening to music
Yoga