Sumer

Sümer Ali Güngörmüş
Experienced IT specialist with over 15 years of cross-func onal exper se in IT
infrastructure management, system administra on, and end-user support. Adept
at designing, implemen ng, and maintaining secure, scalable technology
environments, as well as deploying Microso and cloud-based systems to enhance
overall business performance. Recognized for strong analy cal and problem-
solving skills, effec ve client rela onship management, and the ability to translate
complex technical requirements into prac cal business solu ons.

Professional experience
IT Service Desk Engineer (Remote), Hemmersbach, Istanbul, Türkiye
December 2024 – September 2025
Personal information
 Provided remote and on-site IT support for end-users of client companies,
6 November 1980 resolving hardware, software, and network issues efficiently.
İstanbul Türkiye  Logged, tracked, and managed user requests and incidents, ensuring timely
resolution and customer satisfaction.
Address  Assisted with system administration tasks, including user account
Tolstoho St, 6, Chernivtsi, management and IT inventory maintenance.
Chernivtsi Oblast, 58000  Documented troubleshooting steps and solutions to contribute to the
knowledge base.
Phone number
[open contact info](look above in the "contact info" section) IT Manager, PMA Partner, Istanbul, Türkiye
January 2023 – October 2024
Email
sumer_gungormus  Lead IT opera on and oversee their daily ac vi es.
@hotmail.com  Develop and implement IT strategies to meet and exceed IT targets.
 Build strong rela onships with exis ng customers and key accounts,
providing high quality customer service and iden fying new business
Skills opportuni es.
 Nego ate contracts and agreements with customers, ensuring that profit
margins are maximized.
 Microso Systems
 System Admin IT Support Expert, Alapala Company, Istanbul, TÜRKİYE
 MS 365 Admin July 2022 - December 2022
 MS Exchange
 IT Service Management  Delivered on-site and remote IT support for critical business applications and
 IT Infrastructure infrastructure.
 Security Services  Provided network troubleshooting, system upgrades, and user training.
 Network Infrastructure IT Support Specialist, Enestech So ware, Kiev, UKRAINE
 Support Services
 Inventory Control April 2018 - January 2020

 Supported software and hardware operations for SaaS solutions.
LANGUAGES  Ensured smooth IT operations for development teams and clients.

 Turkish - Fluent
 English - B2+

IT Support Specialist, Sweco, Istanbul, TÜRKİYE
July 2012 - June 2017

IT Expert of Sweco Turkey;

 Managing IT opera on in Turkey and co-operate with Sweco central IT
Sweden
 In charge of management user accounts, mail accounts and user support
 Managing network and main system and report to Sweco central IT;

IT Support Specialist, General Electric, Istanbul, TÜRKİYE

January 2009 – August 2010

 Provided IT support for internal staff and business units.
 Handled hardware/software installation, troubleshooting, and user
assistance.

Service Manager Asistant & Technician, HP, Istanbul, TÜRKİYE

April 2003 – February 2006

 HP Turkey repair center due to User Support, opera ng system and support
for customers seeking informa on about the product submi ed for repair
 Manager asistand and repor ng Tes ng of finished products in Laptop
Repair.

IT Support Specialist, Armada-Ingram, Istanbul, TÜRKİYE

June 1998 – August 2001

 Provided IT support for internal staff and business units.
 Handled hardware/software installation, troubleshooting, and user
assistance.

Educa on
Bachelor's degree, Faculty of Business Administra on,

Anadolu University, Eskişehir, Türkiye

Year obtained: 2008

Occupa onal Retraining of Computer,

Istanbul Macka Akif Tuncel College, Istanbul, Türkiye

Year of obtaining: 1998

Referance
Torsten LAMPE,
[open contact info](look above in the "contact info" section)

Ercüment Emin ALICLI,
[open contact info](look above in the "contact info" section)