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Support Services Manager
Age:
53 years
City:
Mykolaiv
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1. PERSONAL DATA
Last Name
Slobodian
First Name
Svitlana
Date of Birth
21/05/1972
Country of Birth
Ukraine
National Passport No
KE 470415
National Tax ID
2643901722
Present Nationality
Ukrainian
Other Nationality
None
Gender
Female
Driving license
Yes;Category B
2. CONTACT DETAILS
Home address
Street Lesi Ukrainky Avenue
Town/CityOdesa Country Ukraine
Zip/Postal Code 65028
Odesa region
Contact details, Alternative contact details
Email addresses [open contact info ](look above in the "contact info" section); [open contact info ](look above in the "contact info" section)
Mobile number:[open contact info ](look above in the "contact info" section)
3. EDUCATION AND PROFESSIONAL TRAINING
University education or equivalent
Attended
Name institution / place and country
Degrees/qualifications obtained
Main course / field of study
From:
To:
Odesa I. Mechnikov
National University,
Ukraine
Master’s Degree (with honours)
English language and literature
1990
1995
Odesa State Pedagogical University, Ukraine
Master’s Degree
Psychology
2003
2005
Secondary & College education and/or formal vocational education/training
Name institution / place and country
Degrees/qualifications obtained
Main course/ field of study
From:
To:
Prometheus, Ukraine
(online platform)
System team management specialist
Team Management
June, 2025
July, 2025
Wize Club, Ukraine
Project Manager
Project Management
May, 2025
Aug, 2025
European Association of Practicing Psychologists and Psychotherapists
Psychologist
Psychology (Karl
Rogers’ client-centred therapy)
2005
2007
Other courses
Name institution
Place and country
Course title
From:
To:
CF “Bayerisches Haus”
Odesa, Ukraine
German Language
15.01.2001
30.06.2002
4. EMPLOYMENT RECORDS
Current/most recent position
Current position: No
Organisation
Place and country
Job title
Date (mm/yyyy)
From:
To:
The HALO Trust
Mykolaiv, Ukraine
Operations Support Officer
10/2023
07/2025
Description of tasks and responsibilities (management level, supervisory level, number of personnel supervised):
• Facilitate coordination and communication between the unit senior ops management and capability departments.
• Provide reports to management on the status of requests and operational support activities.
• Assist in maintaining operational trackers and documentation (ops tracker, training records tracker, HR tracker, leave tracker), keep them up to date on the unit SharePoint.
• Provide vital administrative assistance, such as scheduling meetings, supporting mass media visits to the fields, managing office resources. Identify and recommend process improvements to enhance operational efficiency.
• Translate documentation and provide interpretation to/from English – Ukrainian; take minutes of the meetings.
• Assist with organising and hosting donor and media visits.
• Manage data accurately; collect, analyse information and generate reports.
• Act as a liaison between internal departments and external stakeholders to address inquiries and maintain strong relationships.
• Support project coordination by tracking progress and preparing documentation. Ensure compliance with policies and regulatory requirements.
• Arrange capacity building trainings, psychological support groups, English/Ukrainian classes, additional trainings for the personnel.
• Participate in the Gender Equality Working group and implement its initiatives throughout the organization.
• Represent operations in coordination meetings when required.
• Support daily operations and resolve operational challenges. Additionally, investigate issues and develop solutions as needed.
Supervisor’s name:
Apryl Perkins,
Unit Commander (South)
Email:
[open contact info ](look above in the "contact info" section)
Phone No.:
[open contact info ](look above in the "contact info" section)
Previous position (1) (only positions longer than 6 months)
Organisation
Place and country
Job title
Date (mm/yyyy)
From:
To:
Solidarites International
Odesa – Mykolaiv, Ukraine
Basic Needs Activity
Manager
09/2022
10/2023
Description of tasks and responsibilities (management level, supervisory level, number of personnel supervised):
• Coordinate the program team under my direct (4 officers) and indirect supervision: recruitment, briefing, training, supervision, evaluation.
• Ensure the implementation of the basic needs activities (Cash, Food, NFI, Shelter, support to small businesses) at all stages: strategic planning, communicating with all the parties involved, draft necessary documentation, carry out projects in timely and efficient manner, monitor and evaluate results and impact (including field trips, focus group discussions, needs assessments, distributions, donations etc).
• Coordinate with other actors in the area doing multipurpose basic needs activities to avoid gap and overlap to ensure an adapted response to all the people in need.
• Provide translation of various documents and communications from/into English, interpret for internal and external meetings, trainings, and communications with national authorities, INGOs, volunteer organizations, as well as other actors in the humanitarian sector.
Supervisor’s name:
Octave Biju-Duval
Email:
[open contact info ](look above in the "contact info" section)
Phone No.:
[open contact info ](look above in the "contact info" section)
Previous position (2) (only positions longer than 6 months)
Organisation
Place and country
Job title
Date (mm/yyyy)
From:
To:
B & B Law Office, International Private and Maritime Law
Odesa, Ukraine
Attorney’s assistant, translator/interpreter
03/2003
09/2022
Description of tasks and responsibilities (management level, supervisory level, number of personnel supervised):
• Assist attorneys and partners in their everyday activities.
• Translate documents, written communication from/into English, interpret for business meetings, negotiations, court sessions, interrogations etc.
• Monitor, collect and analyse information and data required for various needs.
• Manage schedules, organise office functions and oversee daily operations of the office;
• Map out travel arrangements for the partners and lawyers etc.
Supervisor’s name:
Valeriy Bogdanov, Partner
Email:
[open contact info ](look above in the "contact info" section)
Phone No.:
[open contact info ](look above in the "contact info" section)
Previous position (3) (only positions longer than 6 months)
Organisation
Place and country
Job title
Date (mm/yyyy)
From:
To:
SkyEng (online English school)
Odesa, Ukraine
Teacher of English
02/2018
06/2022
Description of tasks and responsibilities (management level, supervisory level, number of personnel supervised):
• Teaching English online (General, Business, Legal and Marine English)
Supervisor’s name:
No supervisor
Email:
Phone No.:
Other previous positions and positions shorter than 6 months
Organisation
Place and country
Job title
Date (mm/yyyy)
From:
To:
Geneva Call
Odesa-Mykolaiv, Ukraine
Interpreter
05/2022
09/2022
ENEMO (The European Network of Election Monitoring Organizations)
Odesa, Ukraine
Interpreter
During election periods 2014
2020
5. OTHER SKILLS
Languages(European level *)
Native language(s): Russian, Ukrainian
Other languages
Speak
Write
Read
Understand
English
C1
C1
C2
C2
German
A1
A1
A2
A2
French
A1
A1
A1
A1
C1, C2 = Proficient; B1, B2 = Independent User; A1, A2 = Basic User
(*)Common European Framework of References for Languages
Computer skills
Word processor
C
Web browsing
C
Presentations
B
Spreadsheets
B
Financial software
N/A
Project management
A
C = Proficient User; B = Independent User; A = Basic User; N/A
MOTIVATION AND ADDITIONAL INFORMATION
Please explain the reasons for your application, covering your profile and particular interest in this position.
I am a result-oriented and person-oriented professional with 20+ years of experience in translating/interpreting, management, supervision and administration, responsible for the overall daily operations of an office environment, fostering warm business, partnership and personal relationships at all levels.
During the latest couple of months I have been volunteering with NGO “Resource Centre “Lisova Poliana” that helps veterans and prisoners of war to go through psychological, medical and physical rehabilitation.
I hope my qualifications and experience, combined with excellent communication skills, will align with the needs of your organisation and will be valuable to your team.
For more details you can view my profile on LinkedIn:
[open contact info ](look above in the "contact info" section)
Last Name
Slobodian
First Name
Svitlana
Date of Birth
21/05/1972
Country of Birth
Ukraine
National Passport No
KE 470415
National Tax ID
2643901722
Present Nationality
Ukrainian
Other Nationality
None
Gender
Female
Driving license
Yes;Category B
2. CONTACT DETAILS
Home address
Street Lesi Ukrainky Avenue
Town/CityOdesa Country Ukraine
Zip/Postal Code 65028
Odesa region
Contact details, Alternative contact details
Email addresses [
Mobile number:[
3. EDUCATION AND PROFESSIONAL TRAINING
University education or equivalent
Attended
Name institution / place and country
Degrees/qualifications obtained
Main course / field of study
From:
To:
Odesa I. Mechnikov
National University,
Ukraine
Master’s Degree (with honours)
English language and literature
1990
1995
Odesa State Pedagogical University, Ukraine
Master’s Degree
Psychology
2003
2005
Secondary & College education and/or formal vocational education/training
Name institution / place and country
Degrees/qualifications obtained
Main course/ field of study
From:
To:
Prometheus, Ukraine
(online platform)
System team management specialist
Team Management
June, 2025
July, 2025
Wize Club, Ukraine
Project Manager
Project Management
May, 2025
Aug, 2025
European Association of Practicing Psychologists and Psychotherapists
Psychologist
Psychology (Karl
Rogers’ client-centred therapy)
2005
2007
Other courses
Name institution
Place and country
Course title
From:
To:
CF “Bayerisches Haus”
Odesa, Ukraine
German Language
15.01.2001
30.06.2002
4. EMPLOYMENT RECORDS
Current/most recent position
Current position: No
Organisation
Place and country
Job title
Date (mm/yyyy)
From:
To:
The HALO Trust
Mykolaiv, Ukraine
Operations Support Officer
10/2023
07/2025
Description of tasks and responsibilities (management level, supervisory level, number of personnel supervised):
• Facilitate coordination and communication between the unit senior ops management and capability departments.
• Provide reports to management on the status of requests and operational support activities.
• Assist in maintaining operational trackers and documentation (ops tracker, training records tracker, HR tracker, leave tracker), keep them up to date on the unit SharePoint.
• Provide vital administrative assistance, such as scheduling meetings, supporting mass media visits to the fields, managing office resources. Identify and recommend process improvements to enhance operational efficiency.
• Translate documentation and provide interpretation to/from English – Ukrainian; take minutes of the meetings.
• Assist with organising and hosting donor and media visits.
• Manage data accurately; collect, analyse information and generate reports.
• Act as a liaison between internal departments and external stakeholders to address inquiries and maintain strong relationships.
• Support project coordination by tracking progress and preparing documentation. Ensure compliance with policies and regulatory requirements.
• Arrange capacity building trainings, psychological support groups, English/Ukrainian classes, additional trainings for the personnel.
• Participate in the Gender Equality Working group and implement its initiatives throughout the organization.
• Represent operations in coordination meetings when required.
• Support daily operations and resolve operational challenges. Additionally, investigate issues and develop solutions as needed.
Supervisor’s name:
Apryl Perkins,
Unit Commander (South)
Email:
[
Phone No.:
[
Previous position (1) (only positions longer than 6 months)
Organisation
Place and country
Job title
Date (mm/yyyy)
From:
To:
Solidarites International
Odesa – Mykolaiv, Ukraine
Basic Needs Activity
Manager
09/2022
10/2023
Description of tasks and responsibilities (management level, supervisory level, number of personnel supervised):
• Coordinate the program team under my direct (4 officers) and indirect supervision: recruitment, briefing, training, supervision, evaluation.
• Ensure the implementation of the basic needs activities (Cash, Food, NFI, Shelter, support to small businesses) at all stages: strategic planning, communicating with all the parties involved, draft necessary documentation, carry out projects in timely and efficient manner, monitor and evaluate results and impact (including field trips, focus group discussions, needs assessments, distributions, donations etc).
• Coordinate with other actors in the area doing multipurpose basic needs activities to avoid gap and overlap to ensure an adapted response to all the people in need.
• Provide translation of various documents and communications from/into English, interpret for internal and external meetings, trainings, and communications with national authorities, INGOs, volunteer organizations, as well as other actors in the humanitarian sector.
Supervisor’s name:
Octave Biju-Duval
Email:
[
Phone No.:
[
Previous position (2) (only positions longer than 6 months)
Organisation
Place and country
Job title
Date (mm/yyyy)
From:
To:
B & B Law Office, International Private and Maritime Law
Odesa, Ukraine
Attorney’s assistant, translator/interpreter
03/2003
09/2022
Description of tasks and responsibilities (management level, supervisory level, number of personnel supervised):
• Assist attorneys and partners in their everyday activities.
• Translate documents, written communication from/into English, interpret for business meetings, negotiations, court sessions, interrogations etc.
• Monitor, collect and analyse information and data required for various needs.
• Manage schedules, organise office functions and oversee daily operations of the office;
• Map out travel arrangements for the partners and lawyers etc.
Supervisor’s name:
Valeriy Bogdanov, Partner
Email:
[
Phone No.:
[
Previous position (3) (only positions longer than 6 months)
Organisation
Place and country
Job title
Date (mm/yyyy)
From:
To:
SkyEng (online English school)
Odesa, Ukraine
Teacher of English
02/2018
06/2022
Description of tasks and responsibilities (management level, supervisory level, number of personnel supervised):
• Teaching English online (General, Business, Legal and Marine English)
Supervisor’s name:
No supervisor
Email:
Phone No.:
Other previous positions and positions shorter than 6 months
Organisation
Place and country
Job title
Date (mm/yyyy)
From:
To:
Geneva Call
Odesa-Mykolaiv, Ukraine
Interpreter
05/2022
09/2022
ENEMO (The European Network of Election Monitoring Organizations)
Odesa, Ukraine
Interpreter
During election periods 2014
2020
5. OTHER SKILLS
Languages(European level *)
Native language(s): Russian, Ukrainian
Other languages
Speak
Write
Read
Understand
English
C1
C1
C2
C2
German
A1
A1
A2
A2
French
A1
A1
A1
A1
C1, C2 = Proficient; B1, B2 = Independent User; A1, A2 = Basic User
(*)Common European Framework of References for Languages
Computer skills
Word processor
C
Web browsing
C
Presentations
B
Spreadsheets
B
Financial software
N/A
Project management
A
C = Proficient User; B = Independent User; A = Basic User; N/A
MOTIVATION AND ADDITIONAL INFORMATION
Please explain the reasons for your application, covering your profile and particular interest in this position.
I am a result-oriented and person-oriented professional with 20+ years of experience in translating/interpreting, management, supervision and administration, responsible for the overall daily operations of an office environment, fostering warm business, partnership and personal relationships at all levels.
During the latest couple of months I have been volunteering with NGO “Resource Centre “Lisova Poliana” that helps veterans and prisoners of war to go through psychological, medical and physical rehabilitation.
I hope my qualifications and experience, combined with excellent communication skills, will align with the needs of your organisation and will be valuable to your team.
For more details you can view my profile on LinkedIn:
[
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The candidate's resume is posted at https://www.work.ua/resumes/16572346/