Ірина

IRYNA KORIAHINA
Ottawa, ON • (226) 237-9128 • [open contact info](look above in the "contact info" section)
Available full-time
PROFESSIONAL SUMMARY
Dedicated customer service professional with strong experience assisting the public, managing inquiries, and supporting operations in fast-paced environments. Highly organized and detail-driven, with proven ability to maintain accurate records, communicate across multiple channels, and collaborate effectively with teams. Empathetic, patient, and adaptable, with strong problem-solving skills and experience managing sensitive information. Seeking to bring strong communication, organization, and people skills to a community-focused animal shelter environment.
CORE SKILLS
• Customer service & public interaction
• Phone, email, text & in-person communication
• Record keeping & documentation
• Multitasking in fast-paced environments
• Team collaboration & independent work
• Community support & problem-solving
• Inventory management & task prioritization
• Empathy, patience & conflict resolution
PROFESSIONAL EXPERIENCE
General Clerk — AB Rental Company Group | London, ON (2025)
• Received, sorted, inspected, and prepared materials and supplies for customer use.
• Maintained accurate inventory records using digital and manual systems.
• Assisted diverse customers, providing clear information and helpful guidance.
• Prepared requisitions to replenish stock and organized supply flow.
• Ensured product quality, cleanliness, and proper equipment preparation.
• Maintained a positive, calm attitude in challenging or time-sensitive situations.
• Performed minor repairs and sewing on materials as needed.
Team Member — Compass Group | London, ON (2024–2025)
• Delivered exceptional customer service and addressed inquiries quickly.
• Supported smooth meal service through strong time management and teamwork.
• Followed WHMIS, HACCP, and food safety requirements consistently.
• Conducted inventory checks and kept accurate stock records.
• Demonstrated reliability, attention to detail, and strong communication.
Filing Associate — London Tax Depot | London, ON (2024)
• Organized and maintained filing systems with a high level of accuracy.
• Protected confidential documents and handled sensitive information responsibly.
• Completed tasks independently while maintaining a high standard of quality.
Foreperson — Call Centre | Kharkiv, Ukraine (2019–2020) • Handled high volumes of inbound and outbound calls professionally.
• Provided detailed information, support, and solutions to clients.
• Maintained accurate call records and protected sensitive customer data.
• Demonstrated strong multitasking skills in a deadline-driven environment.
EDUCATION
University of Kazimierza Wielkiego — English Linguistics & Literature (2019–Present), Bydgoszcz, Poland High School Diploma — Kharkiv, Ukraine (2019)
LANGUAGES
English (C1), Ukrainian (Native), Polish (B2), Italian (B1)
CERTIFICATIONS
Smart Serve (2024) • Safe Food Handling (2024) • Project Manager – Genius Online (2025)