Serhii

Serhii Poliakov [open contact info](look above in the "contact info" section)
Kyiv, Ukraine [open contact info](look above in the "contact info" section)
January 2nd, 1978 [open contact info](look above in the "contact info" section)

Looking for
• Desired position - commercial director, sales director, business development director, etc
• Employment - full-time, project-based, consulting

Summary
• Strong experience in managing divisions with a multi-level structure in business development, sales and service
• Experience in the transformation and construction of structural divisions, sales and service systems, value propositions,
reward systems, etc.
• Experience in creating and conducting business trainings for sales and service teams

Hard skills Soft skills
• Sales and service management, VP, product development • Purposefulness, sociability
• Conceptual selling and people management • Multitasking, adaptability and resistance to stress
• Strategy and business development • Creative thinking and openness to innovation
• C-level negotiation and relationship management • Organizational skills, responsibility, punctuality
• Leadership and coaching
• Ability to analyze and manipulate data

Experience
AWanGuard IT Commercial director
Group • Established the company’s product and commercial framework from the ground up, including value
2024-now proposition, sales strategy, organizational design, and incentive models.
• Built and scaled international sales teams across Ukraine, Europe, and the Persian Gulf.
• Led strategic negotiations with key accounts, delivering bespoke solutions and high-value products.
MTicket / Commercial director
Kontramarka • Analysis and systematization of the client and partner base, segmentation of counterparties and adaptation
2024 of interaction processes, creation of interaction processes with external/internal clients
• Updating the value proposition, developing a sales enablement strategy (own, partner, franchise)
• Revision of commercial policy and systematization of relations with partners
Advansys Independent business development consultant
Group • Creation of a comprehensive concept of the company's services, positioning, pricing, definition of the
2023 target audience. Formation of a marketing strategy and a strategy for entering the world market
• Formation of the structure of the sales and support team, development of the training program
OMO Systems Commercial director
2021-2024 • Development of a business model for bringing a technical solution to the mass market, creating a B2B
sales model, building a partner network with segmentation of partners and adaptation of conditions
• Formation of marketing strategy, pricing, external communication strategy
• Creation of processes of interaction with partners and customers, sales accounting, CRM implementation
Kyivstar Head of the key accounts and international business development department
2004-2021 (last position)
• Management of sales, service and technical support departments (including regional teams). Management
of interaction with customers - retention, acquisition, Up-sell & Cross-sell
• Participation in the development of the sales and service strategy for KA-segment, planning the work of the
department
• Selection, evaluation and development of personnel. Coaching and mentoring, participation in business
trainings

Education and skills Additional training
• State National University, Dnipro • 2020 - Business Development Director, Educational Platform L.A.B.A.
(Physics, electronics and computer • 2019 - EQ - Emotional Intelligence, Hogan Assessments Systems Inc.
systems, specialist) • 2019 - Management Focus, Hogan Assessments Systems Inc.
• English - B2 • 2014 - Management Processes for Large Accounts, Miller Heiman
• Proficiency in software – Windows & Mac • 2014 – Coaching and mentoring in strategic and conceptual sales, Miller
Office packages, Wordpress, Figma, etc Heiman
• Driver's license - Category B • 2013 - Strategic Sales, Miller Heiman
• 2013 - Conceptual Sales, Miller Heiman