Дмитро

Dmytro Bokalo

Customer Support / Service Specialist

Wroclaw, Poland
Ukrainian citizen
English B2 | Ukrainian | Russian
Email: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)

Profile

Customer Support specialist with 6+ years of experience in
international environments, including hospitality, operations
management, and quality assurance. Ukrainian citizen
currently based in the EU. Strong attention to detail, with a
natural ability to notice issues and inconsistencies others often
overlook. Known for problem-solving, clear communication,
and responsibility in handling client requests. Seeking a remote
or office-based Customer Support position with opportunities
for long-term growth.

Key Strength

Exceptional attention to detail.
I naturally notice small errors, inconsistencies, and potential
problems that others often miss. This skill allows me to
improve service quality, prevent issues, and ensure high
standards in both customer support and quality-related tasks.

Work Experience

QA Tester | test.io Platform

2025 – Present
 • Performed manual testing of web and mobile applications
• Identified and reported bugs with detailed descriptions
• Followed test cases and quality standards
• Paid close attention to UI, logic, and functional details
• Communicated with international QA teams in English

Owner & Manager | Private Gym, Vietnam

2020 – 2025

• Managed daily operations and customer relations
• Handled client requests, complaints, and service
improvements
• Ensured service quality and attention to client needs
• Supervised staff and maintained operational standards
Fitness Area Manager | Sheraton Hotel, Vietnam

2019 – 2020

• Supported international guests in English
• Resolved service-related issues
• Coordinated with hotel departments to ensure smooth
service

Tour Instructor & Guide | Quad Bike Tours

2017 – 2019

• Worked with international clients
• Ensured safety, communication, and service quality
• Adapted communication to different cultures
Team Lead | Brokerage Company, Ukraine

2015 – 2017

• Supported clients and internal teams
• Managed CRM systems
• Coordinated team performance and reporting

Education

Bachelor’s Degree in Management
International University of Finance, Ukraine
Skills

Customer Support
Client Communication
Problem Solving
Attention to Detail
Quality Control
CRM Systems
Conflict Resolution
Team Coordination
Responsibility
Stress Resistance

Languages

English – B2
Ukrainian – Native
Russian – Native