Дмитро

Dmytro Bokalo

Citizenship: Ukraine

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Email: [open contact info](look above in the "contact info" section)

Wroclaw, Poland

Professional Summary
Results-oriented professional with 10+ years of experience in sales,
team leadership, tourism, hospitality, and business ownership. Strong
background in international management, client communication across
diverse nationalities, and operational strategy. Recently completed QA
Tester training (Bronze level on test.io) and transitioning into IT/QA
roles, leveraging meticulous attention to detail, stress resistance, and
problem-solving skills. Fluent in English (B2), with native pro ciency in
Russian and Ukrainian.

Professional Experience
QA Tester
test.io Platform – Remote
September 2025 – Present

• Completed comprehensive QA testing training, achieving Bronze
level certi cation.

Owner & Manager, Private Gym
Self-Employed – Vietnam

2020 – October 2025

• Founded and managed a private tness facility, overseeing
operations, strategy development, and growth.

• Designed personalized training programs, negotiated contracts with
equipment suppliers, and handled client relations.
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 • Led a team of 3 staff members, ensuring high standards of service
and operational ef ciency.

Fitness Area Manager

Sheraton Hotel – Vietnam

2019 – 2020

• Managed tness facilities, providing support and communication for
English-speaking guests from diverse backgrounds (e.g., Americans,
Koreans, Australians, French).

• Handled guest inquiries, resolved issues, and ensured smooth
operations in a high-volume hospitality environment.

Tour Instructor & Guide
Quad Bike Tours Company – Vietnam

2017 – 2019 (2 years)

• Led adventure tours for international tourists, focusing on safety,
engagement, and customer satisfaction.

• Communicated effectively with groups from various nationalities,
adapting to cultural differences and ensuring positive experiences.

Team Lead
NAS Broker – Ukraine

2016 – 2017 (1 year)

• Managed a team of 6 in a brokerage rm, driving sales targets and
team performance.

• Coordinated client outreach, strategy implementation, and
performance tracking using CRM systems.

Sales Specialist & Team Lead

Maximarkets Broker – Ukraine

2015 – 2016 (1 year)
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 • Started as Sales Specialist for 6 months, then promoted to Team
Lead managing 8 team members.

• Handled client acquisition, sales processes, and team motivation in
a competitive nancial environment.

Education
Bachelor’s Degree in Management (Specialization: International
Management)

Private Institution of Higher Education “International University of
Finance” – Kyiv, Ukraine

Graduated: June 2015

Skills
• QA Testing: Basic knowledge from training (bug tracking, test cases,
quality assurance basics).

• Technical: CRM systems, Microsoft Of ce Suite (Word, Excel,
PowerPoint).

• Soft Skills: Attention to detail, stress resistance, responsibility, cross-
cultural communication, team leadership.
• Other: Business operations, client support, program development
( tness/training).

Additional Information
• Relocated to Poland in November 2025;PESEL UKR; valid passport
and ready for immediate start.
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