Кирило

Payments, support manager

Considering positions: Payments, support manager, Payments, Support Team Lead

Age: 24 years

City of residence: Zhytomyr

Ready to work: Remote

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CUSTOMER SUPPORT & PAYMENTS OPERATIONS | iGAMING | TEAM LEAD

Kyrylo Didenko
Ukraine | Remote
Telegram: @raganrockpriveet

SUMMARY

Customer Support and Payments Operations professional with hands-on experience in iGaming
and betting projects. Strong background in user communication, payment-related issues,
escalations and internal coordination. Previously worked as a Team Lead in both Customer Support
and Payments Operations, managing daily workflows and supporting team performance.
Experienced in handling emotionally charged situations while maintaining a professional tone of
voice.

EXPERIENCE

Customer Support & Payments Operations Team Lead — iGaming / Betting Platform

Led customer support and payments operations teams, including task distribution and daily
performance control. Coordinated shifts and workloads across support and payments teams.
Handled complex user requests related to betting activity, payments, withdrawals and account
issues. Managed escalations and non-standard cases, including sensitive and high-risk situations.
Communicated with users via live chat and ticket systems. Worked closely with payment providers,
technical, risk and finance teams. Supported agents in resolving payment discrepancies and
account-related issues. Maintained friendly and professional tone of voice in emotionally charged
situations. Assisted in onboarding and mentoring new team members. Participated in improving
internal support and payment workflows.

CORE SKILLS

Customer Support, Live Chat & Ticket Systems, Payments Operations, Betting Platforms,
Escalation Handling, Account & Payment Issues, Team Leadership, Shift Coordination,
Communication Skills

KNOWLEDGE & EXPERTISE

iGaming and betting platform workflows, user account and payment support, internal escalation
processes, high-volume and high-pressure environments

LANGUAGES

Ukrainian — Native
English — Intermediate (B1, written and basic spoken communication)

ADDITIONAL

Remote work experience, high stress tolerance, process-focused and supportive team player

Кирило

Payments, support manager

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