Тетяна

Tetiana Tools

Melikhova
Junior Product Amplitude

Manager Google Forms

Notion

Miro

Figma

Education
Contact
English: B1
[open contact info](look above in the "contact info" section)
Product Management Course May - June 2025
[open contact info](look above in the "contact info" section) KAMA (Kyiv Academy of Media Arts)

About Me Bachelor’s Degree in International
2015-2019
Relations
Lviv Polytechnic National University

I'm starting out in product
management and want to work on
something real and meaningful. I
Experience
enjoy researching, thinking through
problems, and finding clear, simple
solutions. I'm curious, responsible,
and looking for a team that builds
Product Associate (Product, Project, QA
with care and purpose.
Support)
August 2025 –
Indexcert (B2B platform)
November 2025

Professional hard skills
Optimized task transfer processes between the team
and management by maintaining detailed
Customer development documentation.
Developing a data- Performed testing of new features, identified and
informed mindset reported bugs to developers.
Basic familiarity with Coordinated minor operational tasks, ensuring
Amplitude adherence to tight deadlines.
Audience segmentation Assisted the CEO with administrative and operational
(B2C / B2B2C – based on issues, supporting overall team productivity.
existing data)
Survey analysis (Google
Forms & Sheets)
Cross-functional
collaboration
 May 2025 – July 2025

Product Management Intern (during courses)
Mindship (Mental Health App)

Researched the wellness app market with a focus on
breathing practices — explored trends, top competitors,
and potential user risks (e.g. low retention, lack of
engagement)
Created user surveys to support early-stage product
discovery and emotional state mapping
Took ownership of early discovery tasks and contributed
to shaping the product's concept from the intern’s role
Took part in learning unit economics (basic concepts like
CAC and LTV) during a product management course
Collaborated with a mentor and developer on product
research and planning
Developed a data-informed approach by reflecting on
user patterns, needs, and app formats

Customer Support Operator (Export Department) March 2024 - March 2025

Meest Post

Handled inquiries related to international shipping,
customs, and logistics in the export parcel department
Maintained a high customer satisfaction rate by
resolving issues with clarity, empathy, and
professionalism
Adapted quickly to operational changes involving
international carriers, customs regulations, and internal
policies
Sent internal requests to other departments to clarify
and coordinate shipment information
Recognized by the team as one of the top-performing
operators in the department