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Nataliia Fedorkiv Logistics Specialist/
Customer Service Representative
Ivano-Frankivsk [open contact info](look above in the "contact info" section)) [open contact info](look above in the "contact info" section)

Skills
- Professional support to clients through various channels
- KPI (Inventory, OTD) Management
- Optimizing Premium Freight deliveries
- Delivering extraordinary customer experience (ECE philosophy)

Experience

Maternity leave July 2022 – Present

Customer Service Representative January 2022 – July 2022
PAS Ivano-Frankivsk UA

- Setting up master data in SAP
- Developing Customer support role (newly introduced within the plant)
- Keeping relevant KPIs on a good level.

Deputy Director of Community Integration Department January 2021 – December 2021
Ivano-Frankivsk City Council

- Support and coordination of 18 administrative units (village areas) during its integration into
Ivano-Frankivsk Community
- Economic programs development.

Freelance Marketing Specialist January 2020 – January 2021

- Service design for small business
- Deep interviewing
- Customer’s profile development

Logistics Specialist May 2018 – October 2019
TE Connectivity UA

- Planning daily production
- Management of orders and deliveries (SAP)
- Materials supply control
Personal Assistant to Plant Manager April 2016 – May 2018
TE Connectivity UA

- Assistance to Plant Manager
- Administrative support to office staff
- Participation in various internal projects

Maternity leave January 2012 – April 2016

Freelance English content writer
Essayshark
Uvocorp

Senior Economist August 2007 – April 2016
Ivano-Frankivsk State Finance Department

- Revenue analysis

Education
Master in Accounting and Auditing | Ivano-Frankivsk National Technical University of Oil&Gas |2007

Advance training courses “Management in UA Local Government Institutions” | Krakow University of
Economics| 2021-2022