Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16635853/

Work experience

Супервайзер

from 03.2025 to 09.2025 (7 months)
Fulham Pier (Туризм)

Супервайзер

from 07.2023 to 03.2025 (1 year 9 months)
London Science Museum, Дистанційно (Туризм)

- Leading and motivating the front-of-house team to achieve daily operational objectives.
- Managing staff schedules, including daily rotations, to ensure efficient coverage while accommodating individual needs.
- Ensure a high-quality visitor experience by overseeing team performance. Providing coaching and training to meet the individual needs of the employees.
- Addressing visitor feedback, deescalating conflicts. Problem-solving in cooperation with other muesum departments to improve the services and prevent future escalations.
- Delivering daily briefings to make sure the team is informed of our daily operational changes.
- Monitoring and reporting on team performance metrics, sales KPIs, sickness and absence records.
- Managing highly populated areas in line with health and safety regulations. Ensuring that all operations run smoothly and accommodating customers needs in case of emergency. Responsible for functioning as an Assembly Point Coordinator in case of the museum evacuation.
- Executing projects like improving the quality of training for newcomers, including creating accessible training materials tailored to diverse audiences.
- Taking part in a recruitment process, including presence at the interview panel during group interviews.
- Providing induction training for the new colleagues in the form of presentations or interactive tours around the building.

Visitor Experience Assistant

from 07.2022 to 03.2025 (2 years 9 months)
London Science Museum, Дистанційно (Туризм)

• Working on various exhibitions and paid attractions around the museum.
• Interacting with visitors ensuring they enjoy the best possible visit experience and encouraging visitors to stay in touch and receive information about future museum exhibits and projects.
• Achieving and exceeding financial targets and KPIs, including generation of maximum visitor secondary spend.
• Informing visitors of the museum donation process and its significance to the museum’s future and growth, Encouraging visitor support, both financial and by reputational spread.
• Listening to, recording and reacting to visitor feedback to enable the museum to tailor content to different demographics, and to increase accessibility and inclusivity around all museum activity.

Education

КНУ ім. Тараса Шевченка

Прикладна лінгвістика (Переклад та редагування. Комп'ютерна лінгвістика), Київ
Higher, from 2020 to 2022 (2 years)

Диплом з відзнакою

ДНУ ім. Олеся Гончара

Англійська мова та література, Дніпро
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

Introduction to Programming Using Python

2021, 6 місяців

Knowledge and skills

• Комунікабельність
• Старанність
• Користувач ПК
• Письмовий переклад
• Грамотна усна та письмова мова
• Ведення документації
• Уважність
• MS Office
• MS Excel
• Google Docs
• Відповідальність
• Працьовитість
• Робота з великим обсягом інформації
• Лідерство
• Управління персоналом

Language proficiencies

• English — fluent
• Ukrainian — fluent