Efemena

ALAWHO PROFILE

EFEMENA Customer Service Representative who enjoys helping users
navigate products and services with ease. Experienced in
NANCY responding to inquiries, resolving issues, and gathering
customer feedback to improve workflows and user
CUSTOMER experience. Calm, reliable, and detail-oriented.

SERVICE
REPRESENTATIVE EXPERIENCE
Customer Service Representative, GJ Moving Company
[open contact info](look above in the "contact info" section)
2023 – 2025
[open contact info](look above in the "contact info" section) Handled daily 20-30 inbound calls and messages from
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customers requesting move quotes, scheduling, or
PortHarcourt, Nigeria
tracking.
Resolved customer complaints involving delays, damaged
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items, or changes in schedule.
EDUCATION Assisted with after-service follow-up calls to ensure
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customer satisfaction.
O'LEVEL, Federal Goverment
Girls College Abuloma Customer Service Representative, DesignCTRLs
2011 – 2017 | Rivers State, Nigeria 2021 – 2023
Observed common user pain points and suggested small
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Bachelor Of Medical design or process improvements to make interactions
Laboratory Science (B.MLS), smoother.
University Of Calabar, Nigeria. Assisted users and clients with inquiries and feedback.
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2017 – 2024 Assisted in testing new features or workflows, providing
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feedback from a real-user perspective to improve usability.

SKILL Customer Care Assistant, Lazio Services Ltd
2019 – 2021
Understanding user needs and
Assisted over 50 customers with inquiries and provided
feedback
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resolutions.
Customer relationship Maintained accurate records of customer interactions.
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management (CRM) Collaborated with colleagues to enhance service quality.
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Updated clients on company's new product and policies.
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Data entry and record keeping

Time management and
multitasking
Team collaboration and
interpersonal skills.

Documentation