Contact information

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Work experience

Sales manager (part time)

from 01.2026 to now (2 months)
MGVER, Remote (Consulting, accounting and auditing)

1 - Led end-to-end sales development operations from strategy to execution, focusing on B2B client acquisition and revenue growth.
2 - Built and managed the sales pipeline, including lead generation, qualification, and conversion strategy.
3 - Developed sales processes, call frameworks, and outreach structures for consistent client acquisition.
4 - Recruited, trained, and coached sales development representatives on prospecting, discovery calls, and closing fundamentals.
5 - Created and implemented sales SOPs, scripts, and performance standards to improve conversion rates.
6 - Managed daily sales activities, tracked KPIs, and optimized team performance based on data

Customer support representative

from 10.2023 to 09.2025 (2 years)
Tryba.io, Remote (Finance, banking, and insurance)

1- Provided professional customer support via chat, email, and online platforms
2 - Resolved customer inquiries, complaints, and technical issues efficiently
3 - Maintained accurate customer records using CRM tools
4 - Ensured high customer satisfaction and retention
5 - Collaborated with internal teams to escalate and resolve complex cases

Relationship manager

from 09.2022 to 08.2023 (1 year)
HashIT.io, Remote (Finance, banking, and insurance)

1 - Acted as the primary link between users and the company
2 - Tested new and existing app features to ensure functionality and user satisfaction
3 - Identified bugs, suggested improvements, and coordinated fixes with the tech team
4 - Ensured the platform aligned with the target audience's needs
5 - Created user-focused content and communication materials

Communication lead

from 08.2021 to 11.2024 (3 years 4 months)
HashIT.io, Remote (Finance, banking, and insurance)

1 - Led the communications, social media, and marketing teams
2 - Developed and executed digital communication strategies
3 - Coordinated brand messaging across multiple platforms
4 - Ensured consistency between product updates, user communication, and marketing campaigns
5 - Collaborated with product and management teams to drive user engagement

Customer support representative

from 03.2019 to 04.2021 (2 years 2 months)
SJ Consulting, Remote (Consulting, accounting and auditing)

1 - Managed client communications from inquiry to project completion, ensuring a clear understanding of service scope, timelines, and expectations, which improved client satisfaction and reduced misunderstandings.
2 - Handled customer inquiries, complaints, and follow-ups professionally, helping resolve issues quickly and maintain strong long-term client relationships.
3 - Worked directly with the company owner to coordinate client requirements, quotations, and project execution, ensuring smooth delivery of interior and setup projects.
4 - Served as the main liaison between clients and the operations/design team, improving communication flow and helping projects stay on schedule.
5 - Improved client experience and retention through proactive follow-up and status updates, leading to more referrals and repeat customers.

Education

Federal Polytechnic Bauchi

Electrical Electronics Engineering Technology, Dnipro
Higher, from 2012 to 2016 (4 years)

Knowledge and skills

• Organizedness
• Communicability
• Adaptability
• Teamwork
• Discipline
• Conflict settlement
• Educability
• Goodwill
• Attentiveness
• Handling objections
• Direct sales
• B2B Sales
• Responsibility
• Management of CRM
• Honesty
• Conflict-free
• Active sales

Language proficiencies

• English — fluent
• Spanish — beginner

References

Bisola Ehi Ogolowa

Bisola Ehi Ogolowa

Sales Manager, WellClean Solutions Inc.

Additional information

Results-driven Remote Customer Service & Relationship Manager with over 5 years of remote work
experience and 6 years in the hospitality industry. Proven expertise in customer support, relationship
management, sales operations, communications, and business development, with a strong background
in hospitality operations and consulting.
Highly skilled in remote team collaboration, customer experience optimization, CRM tools, and digital
communication. Known for excellent communication, problem-solving, teamwork, adaptability, and
leadership, with experience working with international teams across fintech, hospitality, and
service-driven environments. Actively seeking remote or hybrid roles where operational excellence and
customer satisfaction are key.