Ukraine's #1 job service
- File
Dmytro
Менеджер з якості
Considering positions:
Менеджер з якості, Customer Support Shift lead, Team lead
City of residence:
Poltava
Ready to work:
Remote
Contact information
The job seeker has entered a phone number .
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/16645633/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Dmytro Loza
CX Quality control manager
Education
Management, Entrepreneurship
From October 2017 to July 2020 WSB Merito University Poznań, WP, Poland
[open contact info ](look above in the "contact info" section)
Poltava, Ukraine
Date of birth 31/07/2000 Work experience
Remote work only B2B Customer support specialist
[open contact info ](look above in the "contact info" section) From August 2018 to December 2020 Skyeng Remote
Supporting customer onboarding
Telegram (preferable) Building and maintaining strong client relationships
Tracking issues, documenting solutions, and identifying improvement
@dmitriy4xqt opportunities
Updating internal knowledge base, workflows
Languages B2C Customer Support Specialist
From February 2021 to August 2021 IQ Option Remote
Ukrainian
Chat/Email/Phone support agent
native speaker
B2C Customer Support Specialist
Russian
native speaker From February 2022 to February 2023 Farlooking/Unimo by SKELAR Remote
Chat/Email/Phone support agent
English
C1 CX Quality Control Inspector
Polish From February 2023 to March 2024 Farlooking/Unimo by SKELAR Remote
B2 Quality assurance (Healthcheck & Evaluations)
German Coaching (training, actionable feedback to agents)
B1 Defining, maintaining team KPI and QC metrics
Developing internal workflows, knowledge base cross-functionally (Billing, Tech,
Compliance teams)
Interests CX Quality Control Manager
Chess From March 2024 to December 2025 TENTENS Tech by SKELAR Kyiv, KV, Ukraine
Sports Quality assurance (Healthcheck & Evaluations)
Coaching (training, actionable feedback to agents)
History Defining, maintaining team KPI and QC metrics
Setting goals, conducting performance reviews
Social networks Developing internal workflows, knowledge base cross-functionally (Product, Billing,
Tech, Compliance teams)
Delivering tasks across CX zone (Requests automation, AI solutions, Voice of
@[open contact info ](look above in the "contact info" section) customer collection/analysis, Zendesk/Tableau Analytics)
loza-8b5b991a8
Skills
Accountability and ownership mindset
Strong attention to detail
Problem-solving
Data-driven decision-making
Tools
Zendesk (admin)
Explore, Triggers, Automations, etc.
Freshdesk (admin)
Analytics, Operations Dashboard, etc.
Notion (advanced)
Excel / Google Sheets (advanced)
Pivot tables, formulas, data validation
CX Quality control manager
Education
Management, Entrepreneurship
From October 2017 to July 2020 WSB Merito University Poznań, WP, Poland
[
Poltava, Ukraine
Date of birth 31/07/2000 Work experience
Remote work only B2B Customer support specialist
[
Supporting customer onboarding
Telegram (preferable) Building and maintaining strong client relationships
Tracking issues, documenting solutions, and identifying improvement
@dmitriy4xqt opportunities
Updating internal knowledge base, workflows
Languages B2C Customer Support Specialist
From February 2021 to August 2021 IQ Option Remote
Ukrainian
Chat/Email/Phone support agent
native speaker
B2C Customer Support Specialist
Russian
native speaker From February 2022 to February 2023 Farlooking/Unimo by SKELAR Remote
Chat/Email/Phone support agent
English
C1 CX Quality Control Inspector
Polish From February 2023 to March 2024 Farlooking/Unimo by SKELAR Remote
B2 Quality assurance (Healthcheck & Evaluations)
German Coaching (training, actionable feedback to agents)
B1 Defining, maintaining team KPI and QC metrics
Developing internal workflows, knowledge base cross-functionally (Billing, Tech,
Compliance teams)
Interests CX Quality Control Manager
Chess From March 2024 to December 2025 TENTENS Tech by SKELAR Kyiv, KV, Ukraine
Sports Quality assurance (Healthcheck & Evaluations)
Coaching (training, actionable feedback to agents)
History Defining, maintaining team KPI and QC metrics
Setting goals, conducting performance reviews
Social networks Developing internal workflows, knowledge base cross-functionally (Product, Billing,
Tech, Compliance teams)
Delivering tasks across CX zone (Requests automation, AI solutions, Voice of
@[
loza-8b5b991a8
Skills
Accountability and ownership mindset
Strong attention to detail
Problem-solving
Data-driven decision-making
Tools
Zendesk (admin)
Explore, Triggers, Automations, etc.
Freshdesk (admin)
Analytics, Operations Dashboard, etc.
Notion (advanced)
Excel / Google Sheets (advanced)
Pivot tables, formulas, data validation
Similar candidates
-
Тур-менеджер
50000 UAH, Remote, Ivano-Frankivsk , more 3 cities -
Інженер з якості
20000 UAH, Remote, Vinnytsia , more 2 cities -
Інспектор з якості
Remote, Kropyvnytskyi -
Інженер з якості
Remote, Khmelnytskyi -
Спеціаліст з якості
Remote, Chernihiv -
Quality manager
Remote, Vinnytsia
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/16645633/