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Ndam Gift Kelechi Sales and Customer Service
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) No. 47 lumumba street, Enugu

Profile
A results-oriented and client-focused professional with extensive sales and customer service expertise. Capable of developing
great client connections, analyzing customer needs, and providing unique solutions that promote satisfaction and business
progress. Capable of answering queries, addressing concerns, and maintaining high levels of professionalism in fast-paced
circumstances. Exhibits exceptional communication, persuasive selling, and problem-solving abilities, as well as a strong
dedication to exceeding goals and providing value to customers and employers.

Professional Experience

Sales & Marketing Assistant 12/2023 – 07/2024 | Enugu
GreenHarvest Agro Supplies, Enugu
Assisted with the planning and execution of sales campaigns targeting local farmers and agro-dealers.
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Educated customers on product benefits and usage, leading to a 20% increase in repeat purchases.
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Managed inventory levels and prepared weekly sales reports.
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Supported digital marketing efforts through social media promotions.
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Sales Representative 01/2022 – 10/2023 | Enugu
ABC Supermart, Enugu
Promoted and sold products to walk-in customers, consistently meeting monthly sales targets.
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Provided personalized product recommendations, improving customer satisfaction and loyalty.
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Maintained accurate sales records and managed point-of-sale transactions efficiently.
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Collaborated with team members to organize in-store promotions and drive traffic.
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Customer Service Officer 12/2021 – 08/2022 | Enugu
QuickServe Telecoms, Enugu
- Responded to customer inquiries in person and via phone, resolving issues with billing, service plans, and technical support.
- Documented complaints and followed up to ensure timely resolution, increasing customer retention.
- Provided onboarding support for new clients and guided them through product offerings.
- Recognized for reducing customer churn through proactive service.

Education

B. Agric 2019 – 2024 | Enugu, Nigeria
B. Agric, University Of Nigeria, Nsukka

Skills

Customer Relationship Management (CRM) - Proficient in Microsoft Word, Excel & PowerPoint
Effective Communication Skills Time Management
Negotiation Skills Active Listening

Languages

English