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Work experience

Freight forwarder

from 01.2024 to 12.2025 (2 years)
Dulhunt Sp. z o.o., Дистанційно (Транспорт, логістика)

Experienced in coordinating drivers,
tracking shipments, and maintaining
close communication with brokers and
major clients such as Nestlé, Amazon,
TOYOTA and AB InBev, ensuring high
service standards; over a year, successfully
onboarded five new customers.

Customer Service Representative

from 06.2022 to 08.2023 (1 year 3 months)
Agri Brianza (Italy), Інші країни (Роздрібна торгівля)

Advising customers on products, availability, prices and promotions;
Supporting customers at all stages of the purchase and after-sales service;
Compliance with service standards and corporate procedures.

Супервайзер

from 06.2015 to 02.2022 (6 years 9 months)
Superior Golf&Spa resort, Харків (Готельно-ресторанний бізнес)

Managed daily operations and team
scheduling;
Coordinated staff training and service quality;
Resolved client issues and complaints.

Education

ХНУМГ ім. О.М. Бекетов

Transport technology, Харків
Higher, from 2012 to 2018 (6 years)

Knowledge and skills

• Team management
• SRM user
• Work with clients
• Conflict resolution
• Negotiations with suppliers
• Conflict settlement

Language proficiencies

• English — above average
• Italian — beginner
• Ukrainian — fluent