Contact information

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Work experience

Freight forwarder

from 01.2023 to 12.2025 (3 years)
Dulhunt Sp. z o.o. (Транспорт, логістика)

Customer Service Representative

from 06.2022 to 01.2023 (8 months)
Agri Brianza (Italy), Інші країни (Роздрібна торгівля)

Advising customers on products, availability, prices and promotions;
Supporting customers at all stages of the purchase and after-sales service;
Compliance with service standards and corporate procedures.

Супервайзер

from 06.2015 to 02.2022 (6 years 9 months)
Superior Golf&Spa resort, Харків (Готельно-ресторанний бізнес)

Managed daily operations and team
scheduling;
Coordinated staff training and service quality;
Resolved client issues and complaints.

Education

ХНУМГ ім. О.М. Бекетов

Transport technology, Харків
Higher, from 2012 to 2018 (6 years)

Knowledge and skills

• Team management
• SRM user
• Work with clients
• Conflict resolution
• Negotiations with suppliers
• Conflict settlement

Language proficiencies

• English — above average
• Italian — beginner
• Ukrainian — fluent