Contact information

The job seeker has entered a phone number and Instagram.

You can get this candidate's contact information from https://www.work.ua/resumes/16673143/

Work experience

System Administrator

from 10.2025 to now (7 months)
Platon, Дистанційно (Фінанси, банки, страхування)

Perform troubleshooting and incident resolution;
Maintain backups and software updates to ensure operationalcontinuity;
Support internal infrastructure reliability;

Customer support operator

from 09.2023 to now (2 years 8 months)
Platon, Дистанційно (Фінанси, банки, страхування)

Resolve payment-related issues for customers and retail partners inhigh-load environment;
Coordinate between customers, technical department, and retailpoints to ensure fast issue resolution;
Monitor system performance and escalate incidents to technicalteams;
Support client retention by maintaining effective communication andproblem resolution;
Contribute to improving internal communication flows betweendepartments.

Education

Одеський Національний Політехнічний Університет

Кібербезпека, Одеса
Unfinished higher, from 2021 to 2026 (5 years)

Additional education and certificates

Hillel

2025, 3 місяці
Certificate

Knowledge and skills

• Здатність до навчання
• Trello
• Уміння аналізувати
• Управлінські навички
• MS Excel
• Ведення CRM
• Canva

Language proficiencies

• Ukrainian — fluent
• English — average

Additional information

Client-focused specialist with 3+ years of experience in paymentsystems and customer operations, currently transitioning into ProjectManagement.
Strong background in cross-team communication, issue resolution,and system coordination.
Experienced in applying PM fundamentals (PMBOK, Scrum, Kanban,WBS, RACI) to real operational environments.
Combines technical understanding, customer-facing experience, andstructured project thinking to improve processes and teamcollaboration.