Contact information

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Work experience

Customer care specialist

from 07.2025 to 09.2025 (3 months)
Uklon, Дистанційно (IT)

Receiving incoming calls, establishing interaction with customers, identifying and correcting
errors, actively cooperating with other departments to resolve technical issues, maintaining
documentation in CRM systems, full support of drivers and passengers, communicating with
drivers on quality control issues, resolving conflicts, passing quality tests, capturing innovations
to improve the company's work, responding quickly to critical events and providing urgent
support

HR-менеджер

from 06.2023 to 08.2024 (1 year 3 months)
Lucky Industry, Дніпро (Телекомунікації, зв'язок)

Creating a vacancy and job description that is as accessible as possible for a potential
candidate
Developing a candidate database on various platforms
Collecting information and conducting the first interview
Recording a candidate for an interview, according to the candidate's logistical principles
Assistance in adaptation to the team

Адміністратор/Оператор чату

from 03.2022 to 07.2023 (1 year 5 months)
Shadow Lines, Дніпро (Медицина, охорона здоров'я, аптеки)

Preparing employees for work and organizing their time
renting premises for the provision of services
sending out promotional offers to regular customers and creating an advertising campaign on
specialized websites to attract new customers
creating communication with customers and selling the company's services
arranging logistics for the service, taking into account all security measures
collecting information after the end of the appointment, both from the employee and the client
retaining clients and discussing conflict situations if necessary, providing quality and timely
service

Оператор контакт-центру

from 12.2020 to 11.2021 (1 year)
UIA (Ukraine International Airlines), Дніпро (Транспорт, логістика)

- consultation of English-speaking and Russian-speaking clients from Europe
- receiving incoming calls
- provision of information on the company's services (conditions for the transportation of
animals, inventory, hand luggage, other conditions and behavior in the aircraft cabin)
- documentation of the ticket, boarding pass and insurance
- assistance in booking tickets through the website
- fixing changes (cancellation of flight, change of flight about time and place)
- elimination of problems and complaints regarding foced ticket changes

Customer relations specialist

from 11.2019 to 11.2020 (1 year)
United Jewish Community of Ukraine, Дніпро (Неприбуткові, благодійні та громадські організації)

- the organization provides informational assistance regarding Jewish customs and traditions,
the disposition of any Jewish organization or community, etc.
- reception of incoming calls
- informing citizens about upcoming events through outgoing calls
- consultative and phychological support of group members
- assistance in filling out them documentation
- execution of additional duties of the supervisor: business correspondence, tracking and
congratulating important persons on upcoming events

Адміністратор

from 11.2018 to 11.2019 (1 year)
INSTAFOOD, Дніпро (Готельно-ресторанний бізнес)

- consulting about the company's products through incoming calls and tracking applications for
outgoing calls
- processing and assistance in placing an order online
- work with electronic sheets, services for providing shares and discounts
- control of the kitchen
- assembly and packaging of orders taking into account all the wishes of customers
- construction of routes for drivers
- recording complains, comments and suggestions from customers
- work withg suppliers
- cash or non-cash settlement
- accounting and inventory of food products (expiry date, appearance, etc.)
- work with the cash register, terminal and relevant documentation
- reporting on the work done

Оператор контакт-центру

from 07.2015 to 01.2016 (7 months)
Global Bilgi, Дніпро (Телекомунікації, зв'язок)

- reception of incoming calls
- consultative customer support
- conducting telephone sales of services of the cellular operator life
- work with client complaints, transfer of information to relevant departments

Education

Dnipro Regional Center of Vocational and Technical Education

PC Operator/Cashier Controller, Дніпро
Specialized secondary, from 2012 to 2015 (3 years)

Diploma with honors,
organizational activity,
Organization of holidays,
Congratulations to important persons,
Coordination and control of students in additional fields of employment

Knowledge and skills

• Уважність
• Цілеспрямована
• Пунктуальність
• Відповідальність
• Уміння працювати в режимі багатозадачності
• Адаптивність
• Редагування текстів
• Ведення CRM
• Jira
• Ведення документації

Language proficiencies

• Ukrainian — fluent
• English — advanced