Артем

ABOUT ME
Dedicated, creative, and proactive professional with a passion for tackling
challenging tasks and achieving outstanding results for both the company
and myself. Ambitious and committed to continuous growth, I constantly seek
to develop new skills and expand my expertise.

PROFESSIONAL EXPERIENCE

QA support manager, Brainstack, remote work
October 2024 - January 2026
ARTEM SAVCHUK Evaluated agent performance across chats, tickets, and calls
(Zendesk) using scorecards to ensure high-quality customer support
Customer Support Team Lead via the Evaluagent platform.
Designed and conducted online training sessions to improve agents’
2023 – skills and enhance user experience.
2026 Developed new workflow processes to optimize agent-client
CONTACT communication.
Led regular “common mistakes” meetings, providing feedback and
guidance for continuous improvement.
[open contact info](look above in the "contact info" section) Managed tasks and reporting using Google Sheets and Excel
The team consisted of 20 agents. Together with the Team Lead, we
[open contact info](look above in the "contact info" section) jointly managed this team, each of us having our own responsibilities.
Mine included leading team calls, conducting 1:1 meetings with
agents to discuss their performance and other requests, tracking
their success, and improving work processes to make their tasks
easier.
EDUCATION
Customer care agent, Brainstack, remote work
Bachelor of Management May 2023 - October 2024
National University of Kyiv-Mohyla Handled customer inquiries via tickets, assisting users with questions
Academy (Kyiv, Ukraine) related to our wellness app.
2020 - 2024 Promoted and sold additional app features through upselling,
2022
contributing to customer retention and loyalty.
–
Consistently achieved the highest monthly performance ratings.
2023
Recognized by management as the top-performing and most
dedicated agent.
SKILLS Technical support expert, Skelar (Howly project), Kyiv.
November 2022 - February 2023
High communication & interpersonal
Delivered efficient customer support via chat, resolving diverse
skills
technical and general inquiries.
Creative problem solving & Assisted clients with software, hardware, and platform issues,
2022 ensuring smooth experience.
innovative thinking
Consistently exceeded response time KPIs and earned top QA
–
Strong customer support experience ratings.
2022
(chat, tickets, calls) Customer support, Vinnitsia

Proven sales & upselling abilities august 2022 - september 2022

QA & performance evaluation Conducted outbound calls to cold and warm leads interested in
cryptocurrency.
Process improvement & workflow
Engaged clients in English, explaining cryptocurrency concepts and
optimization sparking interest.
Handled interested clients and coordinated their transfer to sales
Tools: WPS Office, CRM, ticketing
managers for purchase.
2021
platforms
- Service personnel, McDonalds, Kyiv
2022
october 2021 - february 2022
Prepared food items at all stages of the cooking process.
LANGUAGES Unloaded deliveries and organized products in cold storage.
Monitored food thawing to maintain quality standards.
Ukrainian - native Maintained cleanliness and order in the kitchen and storage areas.

English - C1
REFERENCES
Romanian - A1
available upon request