Sadagat

Sadagat Misirkhanova
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Sadagat Misirkhanova

I am a dedicated professional with hands-on experience in administration, CRM systems, customer service, and
Document management. I enjoy bringing innovative ideas, improving systems, and helping teams work better. My
personality mixes empathy, creativity, and leadership—I care about doing meaningful work and inspiring others to grow. I
stay calm under pressure and take ownership of tasks until they are successfully completed. I am looking for a job where I
can combine structure with innovation and make a real impact through my work.

WORK EXPERIENCE
PASHA PROPERTY MANAGEMENT
DOCUMENT MANAGEMENT SPECIALIST Jan 2024 – CURRENT Baku, Azerbaijan

• Implemented corporate document management system, establishing automated workflow
• Administered EDMS for lease files and supporting documents and access controls to ensure full traceability
and data integrity
• Conducted system audits and process optimization initiatives, reducing document retrieval time and
eliminating duplicate entries through centralized numbering and lifecycle automation
• Served as the advisor on document governance, collaborating with leasing, finance, and operations teams
to align documentation practices with business goals and risk management policies
• Delivered training programs on EDMS usage, compliance requirements, and digital workflows for staff
members
• Created dashboards and document register tracking lease statuses, renewal deadlines, compliance
milestones, and outstanding actions across the portfolio

BCC GROUP
DOCUMENT CONTROLLER Aug 2022 – Jan 2024 Baku, Azerbaijan

• Oversaw and streamlined administrative operations for a major project in partnership with BP.
• Facilitated on-site access by securing all required permits and documentation, ensuring full compliance
with BP’s safety and regulatory protocols.
• Maintained up-to-date digital and physical records, regularly auditing systems to ensure accuracy and
adherence to compliance standards.
• Delivered responsive administrative support to internal and external stakeholders, managing
documentation in line with records retention policies.
• Managed documentation workflows within the Document Management System, ensuring alignment with
company procedures and industry standards.

DEMIR GRUP
DOCUMENT CONTROLLER Dec 2020 –May 2022 Kyiv, Ukraine

• Checked and confirmed the accuracy and completeness of document transmittals submitted by others.
• Prepared and securely stored documents in both digital and physical formats.
• Organized and filed records systematically to ensure easy access and proper storage.
• Reviewed and updated records regularly, making edits to maintain accuracy and relevance.
• Coordinated document control activities across the organization to support smooth information flow and
compliance.
 PERSONAL ASSISTANT TO CHIEF EXECUTIVE OFFICER Feb 2020 – Dec 2020 Kyiv, Ukraine

• Managed the CEO’s calendar, inbox, and travel logistics, ensuring seamless scheduling and coordination
across meetings, visits, and international trips.
• Prepared briefing materials and presentations in advance for meetings, conferences, and external
engagements.
• Drafted professional correspondence in Azerbaijani and English for partner organizations, stakeholders,
and public institutions.
• Created, edited, and formatted documents, reports, and visual materials using Word, PowerPoint, and
Excel.
• Processed business expenses, managed invoices, and ensured timely submission of requisitions for
approval.

HAMBURG ACADEMY
FOREIGN LANGUAGE INSTRUCTOR May 2019 – Feb 2020 Baku, Azerbaijan

• Designed and delivered engaging lessons tailored to students’ learning levels and goals.
• Developed and organized teaching materials to support class activities and independent study.
• Guided students in improving speaking, listening, reading, and writing skills through individual and group
sessions.
• Assessed student progress through regular evaluation and feedback.
• Led specialized courses to address specific language or academic needs.

AMAZON
AMAZON PRODUCT LISTER Jul 2017 – Jan 2018 Baku, Azerbaijan

• Conducted detailed product research to support data-driven decisions and market positioning.
• Analyzed competitor products and pricing to identify opportunities and gaps.
• Contributed to writing clear and compelling product descriptions.
• Recommended keyword improvements to boost visibility and search rankings on Amazon.
• Ensured all product listings met platform rules and compliance standards.

iTicket.AZ
CUSTOMER SERVICE REPRESENTATIVE Dec 2016 – Jul 2017 Baku, Azerbaijan

• Communicated with customers across multiple channels, delivering timely and helpful responses.
• Resolved complaints efficiently by offering appropriate solutions within set timeframes.
• Processed orders, applications, and service requests accurately and promptly.
• Maintained detailed records of customer interactions, transactions, and feedback.
• Ensured a high level of customer satisfaction through professional and supportive service.

EDUCATION, LISENCES & CERTIFICATIONS (2012 – 2025)

University of Glasgow, MBA Essentials
Macquarie University, Organizational Design: Know your organization.
LinkedIn Accredited by Big ThinkMicrosoft, The Key to Good Communication: Your Audience |
Udemy, Inc., Excel: Advanced Formulas & Functions |
Baku Slavic University, German Language Teacher
Deutscher Volkshochschul-Verband e. V., German Language Teacher

LANGUAGE SKILLS: Azerbaijani-Native; English-Fluent; Russian-Fluent; German-Fluent