Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16707313/

Work experience

Billing manager

from 10.2021 to now (4 years 5 months)
Aniram, Inc, Дистанційно (Транспорт, логістика)

Invoicing accounts payable
Controlling in-time payments
Phone/email conversation with brokers' accounting departments
Resolve paperwork issues

ELD Specialist

from 02.2019 to 10.2021 (2 years 9 months)
Road Falcons, Inc, Дистанційно (Транспорт, логістика)

Data entry
Tracking drivers
ELD support
Freight pick-ups and deliveries supervision
Service calls
Track and report shipment status to customers

Ticketing Support Agent

from 02.2018 to 01.2019 (1 year)
SP Systems LLC, Львів (Транспорт, логістика)

Arranging reservations and routing for passengers at request
Planning route and compute ticket cost
Modifying or cancelling a passenger’s flight reservation
Helping passengers to check-in for flights
Confirming passengers’ personal information
Ordering and issuing additional luggage (charging overweight luggage fees when necessary; helping passengers with special needs, such as low or limited mobility, unaccompanied minors, or passengers travelling with pets
Informing passengers of any changes or delays regarding flights.
Work with mailing lists of airlines

Ticketing Support Agent

from 03.2013 to 01.2018 (4 years 11 months)
Tickets Travel Network, Львів (Транспорт, логістика)

Selection of the optimal flight route
Airline reservation
Ticketing/cancellation of tickets
Consulting customers on the subject of air travel (timetables, luggage, additional services, tariff conditions)
Booking / cancellation of additional services(excess baggage, meal on a board, unaccompanied minors, seat selection, etc)
Train and mentor new agents on procedures and customer service protocols

Education

Zhytomyr Ivan Franko State University

Pedagogy and Methodology of Higher Education (English and German Languages and Foreign literature)., Житомир
Higher, from 2000 to 2006 (6 years)

Knowledge and skills

• 5 years industry experience
• Operational knowledge of Samsara
• TFM ELD
• Bitrix24
• CRM
• Slack.
• Knowledge of DOT and FMCSA rules and regulations.

Language proficiencies

• English — above average
• Ukrainian — fluent

Additional information

Internet assessor with many years of experience evaluating web pages and creating query annotations for raters. Worked as a freelancer in several Ukrainian and international projects AI connected (translation, transcription, proofreading, localization, transcription, social media evaluating).