Ростислав

ROSTYSLAV KHMARSKYI
Dnipro, Ukraine
Mobile: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

Personal Summary
Operations-oriented Customer Support Specialist with 2 years of experience in a high-volume international environment. Strong in B2B coordination, VIP customer workflows, and handling high-responsibility cases. Recognized for clear written communication, calm decision-making under pressure, and reliable ownership from issue intake to resolution. Seeking roles in operations/logistics coordination, B2B partner support, aviation operations or customer support leadership.
Key Skills
• Operational coordination: aligning multiple stakeholders, clarifying ownership, driving actions to completion
• Escalation management: conflict de-escalation, expectation setting, fair and policy-aligned resolutions
• High-trust processing: payment-related workflows for high-value orders, detail control
• Structured casework: root-cause analysis, documentation discipline, risk/impact awareness
• Knowledge sharing: onboarding support, peer coaching, process explanation and standards adoption
Education
2023 - Present
Bachelor’s Degree Software Engineering (IT direction)
Oles Honchar Dnipro National University
Dnipro, Ukraine | 3rd year
Languages
English — C1 | Ukrainian — native | Russian — fluent | Polish — fluent reading/strong comprehension | German — A2
Employment
2023/2024 – Present
Kyiv / Warsaw / Remote | 2 years

Customer Support & Operations Specialist
Wizz Air
• Delivered top productivity results across customer calls and written cases, including complaint resolution and escalations, without compromising quality and compliance.
• Owned cases end-to-end: investigated issues, communicated next steps, and maintained accurate case documentation for fast resolution.
• Airport Help Desk (B2B): coordinated urgent operational requests by aligning internal departments with airport-side stakeholders, ensuring timely follow-through under tight timelines.
• Group Desk (VIP customers / tour agencies / group bookings): supported VIP customers and tour agencies handling group orders typically in the $10k–$100k+ range; ensured accuracy, professionalism, and consistent communication.
• 3 internal promotions within 18 months, reflecting readiness for higher responsibility and performance consistency.
• Provided successor/peer support for new joiners during their first months, helping onboard faster on workflows, standards, and case handling.
• Junior Team Lead/Team Manager position supporting a team of 120+ agents.