Ololade

Ololade Deborah Aderibigbe

Ololade Deborah Aderibigbe
Customer Support / Client Service Specialist
Ukraine | Open to Remote & EU-based Roles
Email: [open contact info](look above in the "contact info" section) | Phone: [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)
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Profile

Customer-focused and reliable Customer Support professional with strong communication, problem-solving, and interpersonal skills. Experienced in customer service, sales support, and client communication across digital platforms. Proven ability to handle inquiries, resolve complaints, and maintain positive customer relationships in fast-paced environments.

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Experience
Customer Support / Client Communication Assistant
Freelance / Remote | 2023 – Present
• Respond to customer inquiries via email, chat, and social media platforms

• Resolve complaints and service issues professionally and promptly

• Maintain accurate records of customer interactions and feedback

• Follow up with clients to ensure satisfaction and retention

• Collaborate with internal teams to resolve customer-related issues

Social Media & Customer Support Assistant
Lolidee’s Cuisine | 2022 – Present
• Managed customer messages, orders, and inquiries via Instagram and WhatsApp Business

• Provided clear information on products, pricing, and delivery timelines

• Handled customer complaints calmly and professionally

• Strengthened customer trust and brand loyalty through timely responses

Sales Representative (Part-Time)
Modetop Venture | 2010 – 2016
• Assisted customers with product selection and purchasing decisions

• Promoted products and services to walk-in and returning customers

• Maintained positive customer relationships to encourage repeat sales

• Handled basic sales records and cash transactions

• Supported inventory checks and product displays

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Education

Education
Doctor of Medicine (MD) – In Progress
Uzhhorod National University, Ukraine

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Skills

Skills
• Customer Support & Client Relations

• Sales Support & Customer Engagement

• Email, Chat & Social Media Communication

• Complaint Handling & Conflict Resolution

• Time Management & Multitasking

• Team Collaboration

• Professional Written & Verbal Communication

Digital Skills
• WhatsApp Business

• Instagram & Facebook Messaging

• Google Workspace (Gmail, Docs, Sheets)

• Zoom & Google Meet

• Basic CRM & Ticketing Systems

Languages
• English – Fluent

• Yoruba – Native

Additional Information
• Comfortable working with international and multicultural teams

• Available for remote and flexible work schedules