Vincent

VINCENT OKOYE
Customer Support Specialist | Live Chat & Written Support | Social Media Support
| Nigeria (Remote) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) Telegram:
@therealvincentokoye | LinkedIn: [open contact info](look above in the "contact info" section)

SUMMARY
Empathetic and results-driven Customer Support Specialist with experience handling high-
volume live chat and written support in remote environments. Skilled in Zendesk ticketing,
conflict resolution, and maintaining excellent response times.

CORE SKILLS
Live Chat & Email Support • Zendesk Ticketing • Conflict Resolution • Empathetic Communication
• Social Media Support • Remote Work & Time Management • Team Collaboration

WORK EXPERIENCE

Customer Support Specialist - GASP (Feb 2025 – Nov 2025)

• Handled 50+ daily customer inquiries via live chat and email using Zendesk.
• Maintained first-response times under 5 minutes while ensuring high customer satisfaction.
• Resolved the majority of issues independently and escalated complex cases when required.

Customer Support & Social Media Associate – Ridera Logistics (Jan 2024 – Aug 2024)

• Handled 40–60 customer inquiries daily across live chat and social media platforms.
• Managed customer feedback with professionalism and empathy

Customer Support & Communication Specialist – Virtual Corporation NG (Mar 2022 – Dec 2023)

• Resolved approximately 90% of inquiries without escalation.
• Used Zendesk to track and resolve tickets.

User Support & Software Testing Intern – ILead (Jan 2021 – Nov 2021)

• Assisted teachers and students with written support.
• Supported basic software testing and usability reporting

CERTIFICATIONS

Customer Service • Content Creation • Marketing • Professional Foundations • Decentralized
Finance (Coursera) Generative Ai (Out Skill)

ADDITIONAL INFORMATION
Typing speed: 40+ WPM • Experienced with Zendesk workflows • Comfortable working across time
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