Nadiia

Nadezhda Ustavitskaya
Project | Operations Manager
Istanbul, Türkiye | English (C1) | Ukrainian & Russian (Native) | German (A1)
Email: [open contact info](look above in the "contact info" section) | Phone: [open contact info](look above in the "contact info" section)

Professional Summary
Senior Project Operations Manager with 5+ years of experience managing cross-functional, remote, and project-
based teams in e-commerce, SaaS, AI, and IT outsourcing companies. Strong background in project
delivery, operational excellence, process validation, quality control, budgeting, and client-facing operations. Proven ability to
structure operational systems, implement EOS, design AI-driven automation solutions, and significantly improve delivery
speed, predictability, and project closure rates.

Project Operations Manager – MS Ventures (E-commerce company)
May 2025 – December 2025

Responsibilities
• Managed end-to-end project operations across design, project, and operations teams using ClickUp
• Tracked task execution, dependencies, delivery timelines, and team performance via dashboards
• Coordinated cross-functional teams ensuring alignment on scope, priorities, and milestones
• Led project planning including scope definition, time estimation, and delivery tracking
• Identified operational bottlenecks and led workflow optimization initiatives
• Designed and implemented AI agents and automated workflows using no-code/low-code platforms
• Supported implementation of EOS across company departments and operational processes

Achievements
• Designed and implemented automation solutions that accelerated project and operational workflows by ~10% across
Design and Product departments
• Built centralized ClickUp dashboards improving delivery transparency, ownership, and execution control
• Implemented ClickUp AI agents reducing manual task handling and operational overhead
• Improved project closure rate from ~50% to ~90% through structured planning and tracking

Operations Manager – medDARE AI (AI in radiology)
August 2022 – July 2024

Responsibilities
• Developed and structured operational processes to deliver required performance to clients
• Managed a team of 25 specialists including Medical Advisors, QA managers, doctors, and data annotators
• Controlled and tracked projects, KPIs, budgets, invoices, and contracts
• Participated in pre-sale and upsale activities, preparing estimations and commercial offers
• Ensured successful project launches from intake call to signed contract
• Acted as quality control filter between internal teams and clients

Achievements
• Managed up to 10 parallel projects including full administrative and delivery ownership
• Improved customer satisfaction rate by 80% through process optimization and quality control
• Developed new data collection and annotation processes resulting in new and returning clients
• Created agile processes for managing remote teams, reducing turnover rate to 50%
• Successfully negotiated contracts leading to increased revenue
Operations Manager – Trust Sourcing LLC
February 2021 – April 2022

Responsibilities
• Managed full-cycle recruitment of software engineers
• Oversaw IT outstaffing and outsourcing projects
• Managed administrative activities, budgeting, and invoicing
• Coordinated development teams, stakeholders, and clients

Achievements
• Created a stable recruitment cycle for IT specialists
• Improved outsourcing processes and contract negotiations
• Increased revenue through improved project delivery control

Head of Sales & Marketing – Trust Sourcing LLC / MR. Tomato SaaS
October 2018 – January 2021

Responsibilities
• Created and executed marketing strategy and online campaigns (FB/IG)
• Identified customer needs, conducted product demos, and closed deals
• Onboarded new customers and supported existing clients
• Managed invoices, payments, and commercial agreements
• Built and managed sales, customer success, and support teams

Achievements
• Scaled sales internationally including Kazakhstan and Uzbekistan
• Expanded presence on the US market through investor meetings and conferences
• Improved product through A/B testing and feature development

Head of Administration – Dr. Reddy’s LLC
September 2013 – October 2018

Responsibilities
• Managed property, travel, insurance, and car fleet operations
• Ensured compliance with safety regulations and audits
• Managed administrative budget and vendor relationships
• Led administrative team including drivers and front desk staff

Achievements
• Maintained administrative and travel budgets with no overspend
• Negotiated insurance and car fleet contracts with significant cost savings
• Organized corporate events within approved budgets
• Designed and implemented a travel portal in collaboration with development team
Education

MA in Linguistics (English / German)
Tavrian National University
2001 – 2006

Additional Education & Training

 Data Analytics (DAN IT)
 Digital Marketing (Marketing Jazz, Ukraine)
 Sales & Business Development (Sales Insight Lab, USA)

Tools & Technologies

Project & Operations Management

 ClickUp
 Jira
 Scrum / Kanban / Waterfall

Automation & AI

 No-code / Low-code platforms (workflow automation, AI agents)
 N8N, Make

Data & Analytics

 Power BI (basic)
 MySQL (basic)
 KPI tracking & performance dashboards

CRM & Business Tools

 HubSpot
 SAP
 Odoo
 Coupa

Collaboration & Productivity

 Google Workspace
 Slack
 Teams

Hard Skills

 Project & Delivery Management
 Project Operations & Execution Control
 Process Design & Optimization
 Workflow Automation & AI Agents
 Cross-functional Team Coordination
 Budgeting, Forecasting & Cost Control
 Risk Management & Dependency Tracking
 EOS (Entrepreneurial Operating System) Implementation
Soft Skills

 Strong Ownership & Accountability
 Structured Thinking & Problem Solving
 Clear Communication with Technical & Non-Technical Teams
 Stakeholder Management
 Leadership & Team Motivation
 Adaptability & Change Management
 Attention to Detail