Анастасія

Anastasia
Details
Phone [open contact info](look above in the "contact info" section)

Plotnikova Email
anastazja.plotnikowa@gmail.
com

Technical Support Specialist

Summary
Technical Support Specialist with experience in the logistics and transportation industry.
Provided technical and customer support in Ukrainian, Russian, and English, assisting
users with a company website, mobile application, and proprietary hardware devices.
Experienced in troubleshooting technical issues, working with customer data, and
maintaining data privacy and security standards. Customer-focused, detail-oriented, and
effective in resolving issues through clear communication.

Experience
Oct 2021 • May 2026
TrackEnsure Inc.
Technical Support Specialist, Canada
Provided technical support to logistics and transportation clients in English, Ukrainian
and Russian
Assisted users with the company website, mobile application, and proprietary
hardware device
Helped customers with device setup, configuration, and proper usage
Diagnosed and resolved technical issues related to software and hardware functionality
Handled customer inquiries via multiple support channels (chat, email, phone, ticketing
systems)
Worked with customer data, including verification, updates, and corrections within
internal systems
Ensured compliance with internal policies and data privacy and security standards
Escalated complex technical issues to engineering or product teams when necessary
Documented support cases, solutions, and recurring issues to improve support
processes
Maintained a high level of customer satisfaction and service quality
Skills
English B2-C1 Troubleshooting

Technical & Customer Support Hardware & Software Assistance