Вероніка

VERONIKA BERNOVA
Sofia, Bulgaria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFILE
Organized marketing professional with experience in content creation, campaign coordination, and client support.
Skilled in managing social media, optimizing workflows, and collaborating cross-functionally. Fluent in English with
a creative and analytical approach to problem-solving

PROFESSIONAL EXPERIENCE
Client Support / Online Verification Specialist Jan 2025 — Dec 2025
Sofia, Bulgaria
• Verified client information and processed requests with accuracy
• Handled sensitive data and escalated complex issues to relevant teams
• Communicated with internal departments to ensure smooth client operations
• Maintained documentation and reports for audits and process improvement

Administrator & Manager , Self-Established Dance Dec 2022 — Mar 2024
Studio
Sofia, Bulgaria
• Founded and scaled a creative dance community to 100+ active members, building strong engagement and
peer connection.
• Led planning of workshops, events, and video projects, including concepts, scheduling, and execution.
• Directed content creation for social media (short-form videos, behind-the-scenes, event highlights) to attract
new audiences organically.
• Managed collaborations with photographers, videographers and creative spaces, ensuring consistent visual
quality and deadlines.
Shopomania / Content & Marketing Coordinator, Aug 2018 — Feb 2022
SHOPOMANIA
Odesa, Ukraine
• Developed and executed social media content strategies aligned with brand positioning and sales goals.
• Planned and managed content calendars, producing visuals and copy for Instagram and Telegram.
• Analyzed audience engagement and content performance to refine posting strategy.
• Coordinated communication with suppliers and partners, supporting smooth operations and timely product
launches.

EDUCATION
Odesa I. I. Mechnikov National University
Romance & Germanic Philology (Linguistics, Communication)

SKILLS
CRM Systems Content Planning (Notion, Basic SEO & Content Analytical Reporting & KPI
(user feedback tracking, Google Sheets) Management Tracking
dashboards, reporting) Event Coordination
Community Engagement &
Customer Support

ADDITIONAL INFORMATION
Languages: English, Bulgarian, Russian, Ukrainian
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