Христина

Khrystyna Senkiv
Contact Details
Mobile phone: [open contact info](look above in the "contact info" section) Email: [open contact info](look above in the "contact info" section)

Education
Vasyl Stefanyk Precarpathian National University, Ivano-Frankivsk, Ukraine
2018 - 2020
Master's degree in Management with Honours. Manager. Business-administrator
Vasyl Stefanyk Precarpathian National University, Ivano-Frankivsk, Ukraine
2014 - 2018
Bachelor's degree in Philology. Philologist. Teacher of English and Chinese

Work experience
Uklon, Ivano-Frankivsk, Ukraine 2024 – present

Uklon is a Ukrainian ride-hailing service which offers ride-hailing, delivery service, carpooling, and other transportation
services.
Senior Business Process Analyst
● Conducting process assessments to identify inefficiencies and improvement opportunities
● Preparing reports and insights to support leadership decision-making
● Leading continuous improvement initiatives focused on efficiency and risk reduction
● Facilitating stakeholder meetings, ensuring effective discussions and clear outcomes
● Implementing work improvements for Analytics Team

ELEKS, Ivano-Frankivsk, Ukraine 2020 – 2024

ELEKS is a trusted global company that provides full-cycle software engineering outsourcing services, from ideation to
finished products.
Business Process Improvement Specialist
● Maintained a fully functioning QMS according to ISO 9001:2015
● Conducted internal audits against the Standard and organised external audits
● Worked on describing and improving internal processes
AVENGA, Ivano-Frankivsk, Ukraine 2019 – 2020
A global IT company that supports customers in realising technology’s huge potential for a smarter and more sustainable
world
BPO Specialist
● Identify, research, and resolve customer issues. Seek new ways to improve the service
● Initiated creation of the Resolved Tasks report. Encouraged Feedback section development
● Received an average 95% Customer Satisfaction rate to date, 15% higher than the company average
English Teacher
● Develop curriculum, including lectures, classroom materials, and tests. Ensure students receive an appropriate
 level of language support
● Organise and conduct English Business Communication Training for newcomers
● Received an average 85% Student Satisfaction rate to date
● Increased students’ Engagement rate by 50%

ZOOM SUPPORT, Ivano-Frankivsk, Ukraine 2015 – 2016
Ukrainian company that provides remote support for Windows and Apple users around the world
Customer Support Representative
● Responsible for taking incoming calls from users, providing exceptional listening skills to address their inquiries
clearly and precisely in a professional manner
● Handled 20+ customer interactions per day, giving detailed, personalised, friendly and polite service to ensure
customer satisfaction and receive positive feedback
● Reached the top of the Best Employee of the Month list among all the Ukrainian offices

Leadership experience and activities

● Completed KMBS course ʼManagement: basic manager’s skills’ (2024)
● Participated in Business Process Management Conference (2025)

Additional information
Languages: Ukrainian (native), English (upper-intermediate)
Interests: Playing the piano; exploring Ukraine and Ukrainian culture; developing culinary skills