Марія-Тетяна

Mariia-Tetiana Pysariv
Odesa, Ukraine | [open contact info](look above in the "contact info" section) | t.me/maria tetiiana

Summary
Social media and community management professional with hands-on experience responding to customer
comments and managing online interactions. Skilled at maintaining consistent brand voice while adapting
communication style to different situations. Previous legal background developed strong attention to detail and
ability to handle sensitive conversations professionally. Comfortable working independently, managing multiple
tasks, and using modern tools to work efficiently.

Skills
Social Media Management: Facebook, Instagram, Comment Monitoring, Community Engagement;

Communication: Customer Service, Tone Adaptation, Conflict Resolution, Client Relations;

Tools and Software: ChatGPT, Grammarly, Canva, Google Analytics, Social Media Scheduling Tools;

Work Style: Fast Learner, Detail-Oriented, Self-Motivated, Time Management, Multitasking;

Experience
Legal Consulting Group Apr. 2023 – Aug. 2024
Legal Assistant OnSite
• Managing client communications and correspondence

• Communicating with clients to gather information and provide updates

• Processing and responding to inquiries in a timely and professional manner

• Organizing and maintaining documentation systems

Developed strong communication skills through regular interaction with diverse clients, requiring adaptability in tone
based on individual needs. Gained experience in processing information quickly and maintaining professionalism in
challenging situations.
Fashion Retail Store Sep. 2024 – Present
SMM Specialist Remote
• Monitoring and responding to comments and direct messages from customers

• Handling customer inquiries and resolving complaints in a professional manner

• Engaging with the community to build relationships and increase brand loyalty

• Maintaining brand tone of voice across all customer interactions

• Managing social media accounts (Facebook, Instagram) for the brand

Responsible for managing online presence and community engagement across social platforms. Developed skills in
handling both positive interactions and challenging situations with customers, maintaining friendly and professional tone
aligned with brand identity.

Education
Odesa I.I. Mechnikov National University Odesa, UA
Bachelor’s degree in Faculty of Law and Economics Sep. 2021 – Jun. 2025

Languages
English - B2, Ukrainian - Native