Contact information

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Work experience

Sales manager

from 01.2022 to 11.2025 (3 years 11 months)
WTT Solutions, Дистанційно (IT)

• Drove software sales by prospecting, pitching, and closing deals with individuals
and businesses.
• Managed end-to-end sales cycles, from lead generation to onboarding and after-
sales support.
• Created sales-focused digital content that supported product launches and
promotions.
• Collaborated with product and tech teams to align customer feedback with
product improvements.

Customer service manager

from 10.2018 to 12.2021 (3 years 3 months)
Canadian tire, Дистанційно (Роздрібна торгівля)

• Led customer service and sales operations, overseeing daily client interactions
and sales performance.
• Developed and implemented sales strategies that improved customer acquisition
and retention.
• Managed and trained a customer service team, ensuring high service standards
and KPIs were met.
• Handled international clients, resolving escalations and maintaining long-term
partnerships.

Sales representative

from 09.2017 to 10.2018 (1 year 2 months)
Ryder system inc, Дистанційно (Транспорт, логістика)

• Provided remote sales support and consultation for U.S.
-based clients across
logistics and fleet solutions.
• Identified customer needs and recommended tailored service solutions to
improve conversion rates.
• Managed inbound and outbound sales communications via email, phone, and
CRM tools.
• Assisted senior sales managers in preparing proposals, pricing structures, and
client follow-ups.
• Contributed to customer retention through relationship management and post- sale support.

Knowledge and skills

• Active sales
• Work with clients
• Management of social networks
• Ведення CRM
• Організованість
• Неконфліктність
• Активний продаж
• Адаптивність
• Прямий продаж
• Продаж B2B
• FMCG-продаж
• Уважність
• Дисциплінованість
• Здатність до навчання
• Робота із запереченнями
• Комунікабельність

Language proficiencies

English — fluent