Євгеній

Yevhenii Klevets
Hosting Customer Support Specialist at Namecheap
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
Uzhhorod Zakarpattya, 88000 Ужгород

Education Personal details
Sep 2019 - Jul 2023 Date of birth
Uzhhorod National University | Ужгородський національний April 15, 2002
університет, Uzhhorod
Bachelor’s Degree in Software Engineering. LinkedIn
[open contact info](look above in the "contact info" section)
Completed a bachelor's program in Software Engineering, specializing in klevets-b11756258
the design, development, implementation, and maintenance of software
systems.
Skills
Website Optimization
Employment
Technical Support
Support Services Specialist Apr 2023
Namecheap, Inc, Ukraine cPanel
As a Hosting Support Representative at Namecheap, I specialize in
delivering exceptional customer service and resolving technical Hosting Services
challenges related to hosting, domain management, and web
Domain Name System (DNS)
infrastructure. With extensive experience working in a fast-paced,
customer-focused environment, I am committed to providing timely, Communication with customers
effective solutions that ensure our clients have a seamless online
experience. Live chat customer support

I began my career at Namecheap in the Pre-Sales department, where the
primary focus was on communication with clients rather than resolving Languages
technical issues. This role allowed me to develop strong interpersonal
and communication skills, ensuring that potential customers received English
clear and accurate information about our services and offerings.

My current role encompasses providing assistance with web hosting Ukrainian
setups, troubleshooting DNS issues, optimizing server performance, and
guiding clients through best practices for managing their online
presence. I have worked extensively with live chats and ticketing systems
in English, providing straightforward and effective communication to
address client concerns and deliver solutions.

I possess a B2 level of English proficiency, enabling me to communicate
effectively with clients from diverse backgrounds. Additionally, I have
successfully completed multiple English language certifications at
Namecheap