Ігор Veteran

Ihor Mamchyk

Phone [open contact info](look above in the "contact info" section)

E-Mail [open contact info](look above in the "contact info" section)

Linkedin [open contact info](look above in the "contact info" section)

Achievements
May '24 - today Support Engineer at Ciklum
(Kyiv, Ukraine)

Managing ongoing incidents on the London-based 7 Digital
platform (B2B music technology services)

Mar '24 - May '24 The National University of Ostroh Academy

Department of Language Mediation - Trainee English Teacher

Feb '22 - Jan '24 The 8th Separate Regiment of the Special Operations Forces
Combat medic.

Apr '21 - Feb '22 Support Engineer at Ciklum
(Lviv, Ukraine)

Conducting email conversations in both English and French
(Tier 1 and Tier 2) to achieve the highest level of customer
satisfaction within a social trading platform.

May '19 - Apr '21 Field Support Coordinator,
Lviv, Ukraine
(Miatech, Inc.; based in Clackamas, OR, USA)

- Responsible for interaction with the technicians and store
management within the USA area, as well as scheduling and
ensuring that the appropriate equipment and materials are on
hand to complete work on time and according to customer
expectations.

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Aug '18 - May '19 Sales representative
Kropyvnytskyi, Ukraine
(Delta Logistics, Inc., based in Jacksonville, FL, USA)

This position required a combination of analytical, operational,
and communication skills to sell our logistics services to the
particular broker or their company representatives within the
USA area.

Nov '14 - Jul '18 Sole Proprietor
Kropyvnytskyi - Lviv, Ukraine

- Organization of transporting and selling mechanic parts for
different kinds of technical equipment, Poland - Czech
Republic - Ukraine.
Managed information, material, financial flows of my own
project, to minimize cost, maximize profit and improve level of
service to my customers.

Education
2023 - today The National University of Ostroh Academy

Philology - Applied Linguistics
Educational Professional Programme - Computational
Linguistics. (English Language. Second Foreign Language -
French)

(Master's degree)

2012-2013 Central Ukrainian National Technical University
(Kropyvnytsky, Ukraine)

- Faculty of economics and management,
specialization «Administrative Management»
(Master's degree).

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Skills
Computer Software Office packages: Microsoft Office, OpenOffice,
experience in making bright and attractive presentations;

Web: targeted advertising and selling on specialized web-
platforms;
Cloud Services: Salesforce, Nuvolo platform, Jira.

Graphics: preparing images for the web, common correction
and enhancement techniques

Certificates - Association KI-France,
Summer internship program in France;

- Bayerischer Bauernverband (BBV),
Summer internship program in Germany;

- Medical volunteer battalion "Hospitallers",
Combat medic certification;

Foreign Languages
English Upper-intermediate

Polish Upper-intermediate

French Intermediate

Additional Information
Military Service - The 8th Separate Regiment of the Special Operations Forces
Combat medic. Presented with the Order "For Courage" III
class" and the Medal "For Lifesaving"

- The 3rd Separate Regiment of the Special Operations Forces
Field intelligence, radio communication specialist

Thank you for taking the time to consider my application!

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