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Oyetoro

Customer support representative

Considering positions: Customer support representative, Customer service manager, English translator, Treasurer, Financier, Constructor, System administrator, Operations manager, Acquisition manager, Financial adviser
Age: 28 years
City of residence: Odesa
Ready to work: Remote
Considering positions:
Customer support representative, Customer service manager, English translator, Treasurer, Financier, Constructor, System administrator, Operations manager, Acquisition manager, Financial adviser
Age:
28 years
City of residence:
Odesa
Ready to work:
Remote

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You can get this candidate's contact information from https://www.work.ua/resumes/16852072/

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OYETORO OLUFEMI
Customer Support Specialist | Remote Operations | Banking & Aviation Expertise
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Open to Remote Work – Ukraine / EU

PROFESSIONAL PROFILE
Results-driven Customer Support Specialist with 10+ years of experience across banking support and
aviation operations. Proven ability to manage high-volume customer interactions, resolve complex issues,
and deliver accurate, time-critical information to international clients and flight crews. Known for
professionalism and customer satisfaction.

CORE COMPETENCIES
• Customer Support (Email, Chat, Voice)

• Escalation Handling & Resolution

• Team Leadership & Remote Supervision

• Process Improvement

• CRM & Office Tools

• SLA Compliance & QA

• Workflow Coordination

PROFESSIONAL EXPERIENCE
Customer Care Representative — Access Bank | 2020–2025

• Managed 30–50+ customer cases daily via phone, email, and chat.

• Resolved account and transaction issues while reducing repeat contacts.

• Handled escalations with empathy and professionalism.

• Maintained SLA compliance and service quality.

Weather Forecaster & Operations Communicator — WMO | 2015–2025

• Delivered real-time aviation weather briefings to pilots.

• Supported international flight operations under pressure.

• Communicated risk-based weather intelligence for safety.

EDUCATION
B.Sc. in English — LASU University
WMO ND Certificate (Weather Observer)

LANGUAGES
English — Fluent
Ukrainian — Reading & Writing

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The candidate's resume is posted at https://www.work.ua/resumes/16852072/